Clearly define the timeframe for responding to citizens' complaints.

On the morning of October 12th, the Standing Committee of the National Assembly held a working session to gather feedback on the draft Law on Complaints. During the discussion, delegates focused on issues related to mass complaints and receiving citizens' petitions.

Speaking at the session, Deputy Speaker of the National Assembly Huynh Ngoc Son stated: The Law on Complaints should clearly state that a complaint involves multiple people, not just a large number of people. If a case involves multiple complaints, the receiving agency should only accept one complaint at a time, not multiple complaints simultaneously. In cases involving a large number of people, complainants must present identification documents and the complaint form.

Regarding the issue of receiving citizens' complaints, Mr. Le Tien Hao, Deputy Inspector General of the Government, stated: If a case involves many people filing complaints, the agency receiving the complaints should require only one citizen to represent them in filing the complaint. It is not advisable to allow many people to enter the complaint receiving agency at the same time, as this could lead to a disruption of public order and security.

Deputy Speaker of the National Assembly Tong Thi Phong suggested that the Law on Complaints should stipulate that agencies and localities clearly state the headquarters, location, and specific time for receiving citizens. Agreeing with this view, Mr. Nguyen Duc Hien, Head of the National Assembly's Committee on Citizen Petitions, proposed that specific addresses and locations for receiving and processing citizens' complaints and denunciations should be stipulated.

The rights of citizens must be protected when filing complaints.

The agency receiving citizens' complaints needs to inform them how many days it will take to receive a response to the complaint, instead of making empty promises or failing to provide a response by the deadline, which causes frustration and leads to repeated complaints.

The competent authorities need to be responsible for responding to complaints and denunciations, ensuring the rights and interests of the people. This will also limit the number of complaints and appeals to higher levels. This is the opinion of Mr. Phan Xuan Dung, Chairman of the Committee on Science, Technology and Environment.

Regarding this issue, Mr. Nguyen Van Hien, Chairman of the Judicial Committee, suggested: The Law on Complaints should clearly stipulate that citizens wishing to file a complaint must go to the correct address and agency that receives the complaint. Complaints cannot be sent indiscriminately to many different agencies.

The agency receiving citizens' complaints is responsible for forwarding the complaints to the competent authority for a response and monitoring the response. It is necessary to specify the minimum number of days or months required to receive a response to the complaint. Once a response is available, the receiving agency must inform the citizen as soon as possible. This prevents officials from deliberately withholding the results, causing difficulties for citizens, leading to appeals to higher levels, and resulting in wasted time, money, and public frustration.

This afternoon, the Standing Committee of the National Assembly continued its work by giving opinions on the Law on Whistleblowing.

According to VOV