Final Lesson: Taking People's Satisfaction as a Measure
As a result of the implementation of Project 30 on simplifying administrative procedures, 1,384 administrative procedures under the state management of the province have been reviewed. Of these, 450 procedures were kept unchanged; 934 procedures were recommended for simplification. In 2012, 25 new procedures were issued, 58 procedures were amended and supplemented; 15 procedures were abolished or cancelled. However, according to Mr. Vo Dinh Van - Head of the Administrative Reform Department, Department of Home Affairs, administrative procedure reform is not only a review to reduce or amend procedural regulations, but more importantly, it is the publicity, transparency, as well as good implementation of these procedures in practice. Mr. Van also said that publicity and transparency of administrative procedures is the responsibility of all levels and sectors in the state administrative system. Doing this well will contribute to strengthening administrative discipline and order, gradually meeting the expectations of the people and the business community; Improve the business environment and support the economic and social development of the province.
In addition, the public and transparent posting of regulations and administrative procedures at all three levels is also a solution to help reduce inconvenience and harassment; facilitate organizations and individuals to access, learn about and properly implement regulations; ensure legitimate rights and interests, and increase people's supervision of public authorities. This also means increasing interaction between people and the government system at all levels in the process of implementing administrative procedures. (Up to now, about 1,247 administrative procedures have been made public at the transaction point; 1,197 administrative procedures are resolved under the one-stop mechanism, 180 administrative procedures are resolved under the inter-connected one-stop mechanism).
Mr. Nguyen Chi Nham - Chief Inspector of the province said: Most administrative procedures in state agencies are currently public, but the difficulty lies in the implementation stage. To overcome this, the most important and fundamental thing is to create a change in the awareness of the whole society as well as each individual, especially the team of civil servants working directly in the field related to administrative procedures. Therefore, to be transparent, first of all, it is necessary to raise awareness, responsibility for performing public duties of cadres, civil servants and the supervisory role of the head. Because in reality, lack of transparency is the "cause of all causes", many violations originate from cadres not implementing correctly or unfairly, unfairly. But there are also cases where many cadres do not understand, do not grasp the policy or have new policies but do not know, so they do not explain clearly to the people.
From 22 years of working in public reception and complaint and denunciation settlement at the Provincial People's Committee, Mr. Tran Khac Thuan - Secretary of the Party Cell of Hamlet 18, Nghi Phu Commune (Vinh City) said that "Transparency is a special medicine to fight corruption. The more transparency, democracy and publicity, the more consensus is created among the people".
Currently, when the supervision of government agencies and mass organizations is still weak, the power of the people must be involved, in accordance with the spirit of democracy as determined in Resolution XI of the Party. “Currently, people clearly feel the reality of corruption, but few dare to speak up. If we want people to speak up boldly, the State and society must have the responsibility to “make people aware”.
“Clear, transparent and public policies on all issues will help remove negativity. Especially sensitive areas that are of public interest such as mechanisms, policies, investment projects, basic construction, procurement from the State budget, mobilization of people's contributions, management and use of land, public assets, reception and appointment of officials... must be made public so that people know, understand, inspect, supervise, limit the abuse of power and position to harass... create great consensus in the whole society" - Mr. Nguyen Xuan Hong - Retired official in Cua Nam ward expressed. Experiences in many localities also show that when the ability to be transparent is not high, the number of petitions and complaints is large; when the accountability of the government is unclear, the voice of the people is more valuable.
Comrade Vo Viet Thanh - Member of the Standing Committee, Chairman of the Provincial Party Committee's Inspection Committee affirmed: "It is necessary to make the State's regulations transparent as a breakthrough in administrative reform. Because the more transparent and public, the more negativity and harassment are limited. And one of the main conditions for transparency and publicity is supervision. Any activity of public agencies must be subject to supervision. Therefore, it is necessary to create a democratic environment, the people's rights to know and receive information must be respected. In addition, it is necessary to resolutely eliminate unnecessary procedures, strengthen discipline, order and responsibility of officials and civil servants in performing public duties and strictly handle acts of harassment....
To build a modern administration step by step, first of all, administrative agencies must operate smoothly, effectively, efficiently, and solve work for people and businesses to meet important requirements, which are to reduce time, reduce costs, and improve transparency. And in our opinion (PV), there is no better solution to evaluate transparency than taking people's satisfaction as a measure. Because satisfaction goes hand in hand with trust and motivation to build a clean administration and a democratic, fair, and civilized society!
Khanh Ly - Nguyen Son