Thanh An Saigon General Hospital: Focusing on improving the quality of human resources

(Baonghean) - Determining that high-quality human resources are the decisive factor in the quality of medical examination and treatment, in recent times, Thanh An Saigon General Hospital has implemented synchronous solutions to improve the professional capacity and expertise of its staff.staff.

Taking the human factor as the center in the process of innovation and development, since the end of 2016, the Hospital has implemented a review and re-evaluation of the entire staff, doctors, nurses and medical staff; from there, organized training sessions, re-training and coaching on communication skills and professional skills. On that basis, based on the practical operation and quality of each staff, there are adjustments and arrangements for the right person, the right job, the right expertise in the direction of "patient satisfaction".

Not only has there been a positive change in the style and attitude of patient service, but the quality of medical examination and treatment at Thanh An Saigon General Hospital has also been significantly improved. Thanks to the hospital leadership's investment strategy in human resources, in addition to attracting highly skilled and experienced specialists to work, the hospital organizes on-site training based on a proper assessment of the quality of each staff, physician, and nurse. Every week, there are training courses, specialized training courses, and specialized seminars in each field with the participation and support of central doctors, leading experts, etc.

Training courses for nursing and technical staff are held regularly at the hospital.

In addition, professional knowledge training sessions such as: handling anaphylactic shock; how to prepare patients for elective surgery, emergency surgery; monitoring cesarean section patients; monitoring patients after anesthesia, sedation; intradermal, intramuscular, intravenous injection techniques; care for patients at level 1, 2, 3; techniques for immobilizing broken limbs... are also regularly held after hours. These programs aim to provide and train nursing staff with the necessary, proficient skills in medical activities and patient care.

Along with professional training, training courses on communication skills, customer care, patient care by specialty, communication skills, listening, consulting and persuasion, psychological management skills, patient emotions... are also organized. Through training courses, the collective of doctors, nurses, hospital staff have been truly proactive in their work; improving the effectiveness of communication and consulting for patients - customers.

The hospital also maintains weekly professional activities with the motto of quality, democracy and efficiency. At these activities, special cases, positive changes or new methods that have been successfully applied are discussed, analyzed and comments are recorded in a sincere, open and frank manner. From there, doctors, nurses and technicians are all able to improve their knowledge, skills and handling skills in response to disease developments.

Doctors and nurses exchange professional knowledge.

In parallel with on-site training, Thanh An Saigon General Hospital also focuses on investing in personnel training at prestigious facilities across the country. Specifically, since October 2016, the hospital has been sending many medical staff, doctors, and nurses to participate in short-term courses at places such as Hai Duong Medical Technical University, Geriatric Hospital, Viet Duc Hospital, Bach Mai Hospital, Cho Ray Hospital, My Duc Hospital, Tu Du Hospital, Maternity Hospital C, Central Endocrinology Hospital... to improve the hospital's professional quality, meeting the health care needs of local people and neighboring provinces.

Striving for the quality of medical examination and treatment, determined to become a trusted address in health care and medical services., Training courses and professional development courses implemented in the past have contributed to improving the quality of medical examination and treatment of the hospital. Doctor Nguyen Van Huan, Head of the Examination Department, said: 'The staff in the Examination Department have all participated in professional development courses, thanks to which, their skills in interacting with patients are more proficient and professional. Patients coming to see a doctor have a higher level of satisfaction, the quality of medical examination is therefore increasingly improved...'.

Thanks to the focus on human resource training, the quality of medical examination and treatment at Thanh An Saigon Hospital is increasingly improved.

Mr. Pham Van T (Block 13, Le Loi Ward, Vinh City), shared: 'I had a stroke in October 2016, and had been treated in many places, including the central hospital, but then due to family circumstances, I asked to return to Thanh An Saigon General Hospital for treatment. Here, I was enthusiastically consulted by the medical team, instructed on how to combine Eastern and Western medicine, and was cared for like a relative, which made me feel really comfortable, and my health quickly recovered.''

With the determination and constant efforts of the medical staff, Thanh An General Hospital has overcome the crisis and gradually become a trusted medical examination and treatment address in the area. Increasing opportunities for local people and neighboring provinces to use quality medical services at very reasonable costs.

Moonlight