Uber, Grab 'jump' fares: 40,000 VND on weekdays, 120,000 VND near Tet
In recent days, many customers using Grab and Uber services have complained that the system reports price increases all day long, while normally this only happens during peak hours.
Sharing on a social networking forum, Mr. Hung (Dong Da, Hanoi) said that he prepared his belongings and went to My Dinh bus station to catch a bus back to his hometown. From his office to the bus station, which is nearly 8km, he booked Uber X but the price was quoted at 160,000 VND, while on normal days it is only 60,000 - 70,000 VND.When I contacted the operator, the staff explained that because there was a traffic jam and many people were booking a car at the same time, the system applied a flexible fee schedule.
“From Hanoi to Ha Nam (Mr. Hung's hometown - PV) it only costs 150,000 VND, but g"The price of an Uber ride within the city is more expensive than the fare to go home. Not to mention the time it takes to wait for a car. Every Tet holiday, these ride-hailing apps increase the price, taking advantage of people," said Mr. Hung.
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| Many customers using Grab and Uber services have reported that the system reports price increases all day long, while this normally only happens during peak hours. |
Ms. Nguyen Thi Mai (Cau Giay, Hanoi) said that normally she only has to pay 40,000 VND - 50,000 VND for a GrabCar ride fromHanoi National University (Xuan Thuy Street) to the National Cinema, a distance of 4km, but in recent days, the fare has increased to 100,000 VND - 120,000 VND, 3 times higher than usual, due to the high demand for travel. Not to mention, she had to wait 15 minutes for a car to pick her up.
Not only is the price high, but I also have to wait quite a long time for a car. There were even times when I booked a short trip, the driver automatically canceled the transfer, or called me to request the cancellation. I am very upset with Grab's service attitude in recent days," Ms. Mai said indignantly.
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| Near Tet, Grab and Uber customers have to pay 2-3 times the usual price. |
Regarding the increase in fares for each trip during the Tet holiday,Grab and Uber both explained the fare increase as due to increased demand.
Recently, along with increasing the fares of GrabBike and GrabBike Premium services, Grab Vietnam announced that it will charge a surcharge for each trip of these two services during the Lunar New Year.
The surcharge is to ensure income and encourage the working spirit during the holiday for driver partners. GrabBike will apply the surcharge from February 11 to February 21.
Accordingly, from February 11 to 14 (ie from the 26th to the 29th of the Lunar calendar), Grab will apply a surcharge of VND 10,000 for Grab Bike and GrabBike Premium trips.
From February 14 to 21 (ie from the 30th to the 6th day of Lunar New Year), the surcharge for each trip is up to 20,000 for both GrabBike and GrabBike Premium services.
Uber Moto fares are VND3,700/km and an additional VND200 per minute of service use. The company also applies a VND5,000 cancellation fee and sets a minimum fare of VND10,000.