Tricks to get money from Vietnamese customers when buying cars

First-time car buyers often have little information and do not anticipate the tricks that salespeople use to get their money. Below are some such cases, compiled from information from many experienced car salesmen.

Price changes from signing to receiving the car

When a customer buys a car, they sign a contract with the salesperson for price X and make a deposit. When they receive the goods, the price has changed to another number, which can be higher or lower than price X, but is usually higher and the customer loses.

In this case, the customer should have a clear binding clause in the contract when signing about the price to be paid at the time of receiving the car.

Car delivery later than agreed

This is a typical case that many buyers encounter. When the agreed delivery date comes, the dealer has enough reasons such as the factory cannot produce the car in time, the car arrives late to delay the delivery. However, the salesperson will suggest that the customer buy additional accessories for the car to get faster delivery.

When encountering this problem, customers should ask the staff to show the vehicle to check if it is in stock or not, and note the chassis number in the contract for timely delivery.

Car dealer has rolled out

All new cars actually have a few miles on the clock at the factory, but that’s not a big deal. Many customers have been handed a car that the dealer used for a test drive, with a fairly long mileage. Therefore, customers should check the odometer as well as the wear on visible parts such as tires, seat covers, and plastic parts.

Buy unnecessary accessories

Don't be carried away by the "sweet" greetings of the sales staff, because you can easily "fall into their trap", buying unnecessary or non-genuine accessories, with prices 5-6 times higher than genuine ones. New car users should use the car for about 3,000-5,000 km before deciding which accessories are useful for them.

In addition, it is necessary to check the default tools that come with the car that any car has so that the sales staff does not take advantage of it and steal it or sell it to someone else. For example: tire jacks or sports bars on pickup trucks, hazard warning triangles on some cars.

Skip promotions

Many sales staff will cover up when meeting "blind" customers and will not give out promotional programs from the manufacturer. This information can be found on the manufacturer's website or media channels or cross-reference prices from other dealers.

In addition, the costs of vehicle registration also need to be carefully checked to avoid being exploited for profit and collecting unnecessary fees.

Transfer money directly to sales staff

Expenses such as deposits and vehicle registration fees should be paid through accounting and receipts, not directly to the sales staff. In the past, there were cases where customers paid money to employees but the employees did not return it to the dealer. Therefore, the dealer had no basis to deliver the vehicle to the customer, leading to disputes.

So what should customers prepare before buying a car?

- First, check prices from many sources such as official websites, online channels... then call the dealer or sales staff directly. You should call as many places as possible to get the best price.

- Refer to information online and the experiences of relatives and friends who have bought similar cars to know which dealer has the best service.

- After narrowing down the area, go directly to the dealer to see the car and confirm the price.

- Check the promotional packages available, compare physical incentives with direct discounts to see which package is more beneficial and more suitable for your needs.

- Check the authenticity of the car at the dealer, such as whether the car has the color you choose or not, and whether it can be delivered on time.

- Pay deposit to accountant, read carefully and keep all necessary documents such as contract, receipt.

Mr. Dung