Improve the quality of operations at social insurance and health insurance collection points
(Baonghean.vn) - In order to move towards professionalism in the authorization of social insurance and health insurance collection, and improve the effectiveness of management work, Nghe An Provincial Social Insurance has signed contracts to authorize the collection of social insurance and health insurance with service organizations that fully meet the requirements according to Decision 1155/QD-BHXH of Vietnam Social Insurance.
Diversified forms of communication
As of December 2023, the whole province had 385,931 people participating in social insurance, of which the number of people participating in voluntary social insurance was 113,461 people, an increase of 4,039 people compared to the end of 2022. The number of people participating in health insurance was 2,936,308 people, an increase of 60,737 people compared to the end of 2022, reaching a health insurance coverage rate of 93% of the population.
Social insurance from the province to the district has signed contracts to authorize the collection of social insurance and health insurance with 25 service organizations with 1,294 collection points/460 communes and 3,153 collection staff. Of which, 2 service organizations, Nghe An Provincial Post Office and Viettel Nghe An, have arranged a system of collection points spread across 21 districts, towns and cities.
With the advantage of being close to the locality and having daily contact with the people, in recent times, the system of collection points and collection staff have actively contributed to the propaganda and mobilization of people to participate in voluntary social insurance and health insurance.
Collection service organizations assign monthly, quarterly, and annual targets for developing voluntary social insurance and family health insurance participants to each collection staff and collection point based on the targets assigned by the provincial Social Insurance. At the same time, proactively coordinate with the Social Insurance agency and local authorities to organize customer conferences, small-group propaganda sessions, and visit each household to propagate, mobilize, and participate in peak propaganda campaigns, etc.
In the past, to develop social insurance and health insurance participants, we have implemented many solutions such as: Reviewing and classifying potential groups to have appropriate forms of propaganda, coordinating with blocks and hamlets to promote communication work on social insurance and health insurance policies in meetings at the grassroots level... In addition, we regularly post information related to the rights of social insurance and health insurance participants on social networking sites such as Facebook, Zalo, associations, groups... Thanks to that, the number of social insurance and health insurance participants at Nghi Phu Commune Post Office is always stable.
As one of the people who have been involved in propaganda and mobilization for many years to participate in voluntary social insurance and family health insurance, Ms. Nguyen Thi Lien - President of the Women's Union of Trung Do Ward (Vinh City) said: Propaganda work does not stop at conferences, block meetings... but must go to each house, understand each situation to have the most appropriate advice.
Deploy multiple solutions in sync
To improve the quality of collection points operationssocial insurance, health insurance, in recent times, Nghe An Social Insurance has drastically implemented solutions such as: Assigning targets for developing voluntary social insurance and health insurance participants to service organizations. Regularly organizing inspections of the activities of social insurance and health insurance collection service organizations that have signed authorization contracts with the Social Insurance agency to promptly detect and handle errors, at the same time, urging and supporting service organizations to successfully complete assigned targets.
In 2023, Nghe An Provincial Social Insurance organized 2 training sessions to improve professional skills for employees of service organizations in the province, issued employee cards to 514 employees who passed the test. Organized work with social insurance and health insurance collection service organizations to deploy the development of participants in 2024 in the province.
Mr. Hoang Van Minh - Director of Nghe An Social Insurance emphasized: Although remarkable results have been achieved, the collection of social insurance and health insurance through collection service organizations still has many limitations.
In the coming time, collection service organizations need to continue to review, improve and expand collection points in communes, wards and towns. Collection points must meet all conditions on facilities, equipment, technical infrastructure, and flexibly apply information technology in the operation of collection points. At the same time, select collection staff with a sense of responsibility, understanding of social insurance and health insurance policies, enthusiastically promoting and mobilizing people to participate in voluntary social insurance and family health insurance. Actively coordinate with the Social Insurance agency and the Steering Committee for implementing social insurance and health insurance policies in the locality to effectively implement the coordination regulations, ensuring the completion of the targets on developing participants.
For Social Insurance agencies: Continue to send invitations and announcements on mass media for units/enterprises to register as social insurance and health insurance collection service organizations according to the guidance process of Vietnam Social Insurance. Publicize the list of social insurance and health insurance collection service organizations that have signed contracts, the list of collection staff of social insurance and health insurance collection service organizations on the Electronic Information Portal, post the list of social insurance and health insurance collection service organizations and the list of collection staff of social insurance and health insurance collection service organizations at the headquarters of the provincial/district Social Insurance and at collection points for people to know and conveniently contact.
Strengthen inspection and supervision of collection points and collection staff in the province according to the contents signed in the authorization contract. Strengthen the application of information technology to effectively manage the collection of social insurance and health insurance of service organizations, ensuring that the Social Insurance agency grasps the exploitation situation and implementation results of each collection service organization; Update the list of potential groups at the commune level and promptly transfer it to service organizations to mobilize and develop participants in voluntary social insurance and health insurance.
Coordinate with tax collection service organizations to review and make a list of training and development proposals for tax collection staff; Review the tax collection staff system of service organizations, ensuring that 1 tax collection staff only registers to work for 1 service organization.
Develop plans and implement training for collection staff, at the same time, orient appropriate propaganda content; Proactively coordinate and support service organizations in propaganda activities, develop participants; deploy professional measures to complete and organize connections between collection staff - collection service organizations - Social Insurance agencies to connect data, contributing to improving quality, efficiency, and saving human resources in participant data management.
Social insurance and health insurance policies are the main pillars in the social security system. With the determination of Nghe An Social Insurance and the active participation of Party committees, local authorities, organizations, unions, and the proactive and flexible service organizations, social insurance and health insurance policies will reach the people, so that more and more people will participate and benefit from the social security policies of the Party and State.