Ensuring the rights of participants and beneficiaries of Social Insurance, Health Insurance, and Unemployment Insurance policies during the Lunar New Year
(Baonghean.vn) - Vietnam Social Security has just issued Official Dispatch No. 314/BHXH-CSYT to Social Security of provinces and centrally-run cities on ensuring benefits for patients participating in Health Insurance who must be hospitalized at medical examination and treatment facilities during the Lunar New Year.
In this dispatch, Vietnam Social Security requires provincial Social Security to strictly implement the Tet duty regime; notify the hotline phone number to receive feedback information to people and health insurance examination and treatment facilities; promptly handle difficulties and problems of health insurance patients and health insurance examination and treatment facilities regarding health insurance examination and treatment regime. At the same time, compile a list of health insurance patients who must be hospitalized at health insurance examination and treatment facilities during Tet, request health insurance examination and treatment facilities to ensure adequate and timely supply of medicines, supplies and medical equipment in the health insurance list, absolutely do not let patients buy them themselves during the treatment process.
Previously, in order to contribute to taking care of the lives and ensuring social security for people and workers during Tet in accordance with the direction of the Government and the Prime Minister, Vietnam Social Security also issued Document No. 288/BHXH-VP directing local Social Security and affiliated units to strengthen measures to serve people, workers and employers during the Giap Thin Tet holiday, such as: focusing, being proactive and closely following the direction of the leaders of the Industry and local Party committees and authorities to carry out assigned tasks before, during and after the Lunar New Year according to the motto "taking people and businesses as the main subject and center of service". Focus on mobilizing all available resources, promoting the advantages of the information technology data system and identification codes of each participant, promoting electronic transactions, continuing to reform, minimizing administrative procedures and time, ensuring correct - sufficient - timely payment of Social Insurance, Health Insurance, Unemployment Insurance for participants and beneficiaries.
For Social Insurance of provinces and cities,Social insuranceVietnam requires focusing on the following tasks:
Firstly, reform procedures, resolve and pay fully and promptly, ensuring the rights of participants and beneficiaries of Social Insurance and Unemployment Insurance policies...
Second, assign staff to receive and process online and in-person records to return results on time and on schedule according to regulations, and at the same time, regularly monitor the infrastructure system and respond to information security incidents when they arise.
Third, arrange a permanent appraisal department to promptly resolve difficulties and problems regarding health insurance examination and treatment reported by people via hotline or in person.
Fourth, advance and settle fully and promptly the costs of medical examination and treatment under Health Insurance in accordance with regulations. Regularly monitor and closely coordinate with medical examination and treatment facilities to ensure adequate medicines, chemicals, and medical supplies for medical examination and treatment under Health Insurance in the list covered by the Health Insurance Fund. In case of difficulties or problems, promptly report to Vietnam Social Security for resolution.
Fifth, issue, change, and renew health insurance cards in a timely manner; immediately receive applications and collect health insurance premiums for new cases or renew health insurance cards in cases where people go to the social insurance agency to pay without going through a service organization.
Sixth, strengthen communication, mobilization, and encourage beneficiaries to receive social insurance and unemployment benefits through personal accounts for the fastest and most convenient results.
Seventh, closely follow the direction of local Party committees and authorities, and proactively coordinate closely with agencies, departments, branches and sectors to deploy support activities, care for and ensure people's lives and social security according to Programs and Plans in the area.
Eighth, closely follow Resolution No. 01/NQ-CP dated January 5, 2024 of the Government, the Industry's directive documents on temporarily assigning the plan to collect and develop participants of Social Insurance, Health Insurance, Unemployment Insurance in 2024 to resolutely and synchronously deploy tasks (resolving regimes and policies; collecting and developing participants; reforming administrative procedures...) right from the first days of the new year of Giap Thin 2024.
In addition, Vietnam Social Security also directs and assigns specific tasks to its affiliated units during the Tet holiday, ensuring quality, progress, and efficiency, without affecting the settlement of administrative procedures on the rights and interests of people and businesses, such as: ensuring adequate funding to organize payments and timely service for beneficiaries of policies on Social Insurance, Health Insurance, Unemployment Insurance; regularly and continuously operating the information technology infrastructure system, professional software, the Industry's Public Service Portal, the VssID application - Digital Social Insurance; promptly supporting, answering, and advising people through hotlines and support and consulting applications of the Industry; Implement diverse, flexible and creative communication activities and forms, especially using information technology, mass media, social networks, etc. to disseminate social insurance, health insurance and unemployment insurance policies to all people, all regions, etc.
Through the above activities, Vietnam Social Security hopes to further spread the benefits, values, and humanistic meanings of the Social Insurance and Health Insurance policies so that more and more people can participate in Social Insurance and receive health care through the Health Insurance regime of the Party and State./.
Contributing to ensuring full and timely benefits for social insurance beneficiaries on the occasion of the Spring of Giap Thin 2024, previously, Vietnam Social Security issued Official Dispatch No. 4210/BHXH-TCT requesting provincial social insurance agencies and Vietnam Post Corporation to organize the payment of pensions and social insurance benefits for January and February 2024 in the same payment period in January 2024. Currently, the whole country has more than 3.3 million people receiving monthly pensions and social insurance benefits through flexible forms such as: cash payment at payment points; payment at home; payment via personal accounts. Of which, the whole country currently has about 64% of beneficiaries via personal accounts in urban areas (exceeding 4% of the target assigned by the Prime Minister)./.