Nghe An Trauma and Orthopedics Hospital: Dedicated from the root - Steadfastly reaching far
With the orientation of becoming a specialized hospital at the end of the North Central region in the field of trauma and orthopedics; in recent times, Nghe An Trauma and Orthopedics Hospital has constantly strived to comprehensively innovate and affirm its position in the health sector.
Developing specialized medical services, enhancing the brand
As a provincial specialized hospital, Nghe An CTCH Hospital is always a pioneer in updating advanced techniques in the country and in the world. In 2024, the Hospital performed nearly 7,000 surgeries, of which the number of high-tech surgeries (knee replacement, hip replacement, arthroscopic cruciate ligament reconstruction, biological cement injection...) accounted for a large proportion.
With the goal of providing high-tech services to local people, the Hospital focuses on organizing scientific seminars, enhancing cooperation with leading domestic and international experts to transfer specialized medical techniques such as: Microsurgical techniques for toe transfer to regenerate lost fingers, techniques in treating peripheral nerve damage, etc.
Recognizing the importance of scientific research in the development of specialized medicine, in 2024, the Hospital participated and successfully reported on topics at prestigious conferences, such as: Being selected to report on the topic: "Evaluation of the results of treating closed femoral shaft fractures in children with Metaizeau intramedullary nails under fluoroscopy at Nghe An Trauma and Orthopedics Hospital" at the 17th National Pediatric Orthopedics Scientific Conference, June 2024; attending the 21st Annual Scientific Conference of the Vietnam Trauma and Orthopedics Association, October 2024, the Hospital contributed 6 research reports.
In November 2024, the Hospital continued to be selected to participate in 2 reports at the 29th Annual Scientific Conference of the Inter-Association of Traumatology and Orthopedics. All reports were acknowledged and highly appreciated by the Professional Council, creating motivation for the Hospital to continue to improve the quality of research and treatment in the coming time.
Innovate service style, improve service quality
Ms. TTB (81 years old, Vinh City, Nghe An) was admitted to Nghe An CTCH Hospital with a serious injury after falling down the stairs, leading to swelling, pain, deformity, and limited movement of the femur on both sides. The patient was diagnosed with: Fracture below the shaft of the right artificial hip joint/closed fracture between the trochanters of the left femur/diabetes. Doctors performed two surgeries on her at the same time: Partial replacement of the left artificial hip joint and combining the fracture with a splint on the right side using minimally invasive techniques to minimize the risk of blood loss during surgery.
After being discharged from the hospital, Ms. B. shared: “During my treatment at the hospital, I was very satisfied with the medical staff. Not only are they good at their profession, the doctors and nurses at the hospital also serve and care for patients professionally and wholeheartedly.”
Focusing on innovating service style and attitude, aiming at patient satisfaction, the hospital's staff is always committed to implementing the criteria of "Hospitally welcoming patients, attentively caring for patients, and thoughtfully instructing patients when leaving".
In addition, the Hospital expands all channels to receive patient feedback such as: Posting hotline numbers, suggestion boxes, survey boxes, customer care hotline numbers, social networking sites... In addition, the Hospital regularly organizes customer care - social work activities such as: Giving gifts to patients on holidays, Tet, free haircuts and shampoos, supporting patients in difficult circumstances,...
Taking patient satisfaction as the top goal, Nghe An CTCH Hospital constantly improves service quality, bringing the best experience to patients. Notably, for 2 consecutive years (2023 and 2024), the Hospital has been recognized by the Supervision Team of the Food Safety and Hygiene Department as a "Model of collective kitchen with food safety control". To be recognized as this model, the kitchen of Nghe An CTCH Hospital must fully meet strict criteria on kitchen layout and dining area design, equipment and utensils, origin of raw materials, food safety practices, etc.
That meaningful title is a testament to the constant efforts of Nghe An CTCH Hospital in improving meal quality, ensuring the health of patients and medical staff.
Focus on building a green - clean - beautiful hospital environment
With the brand name “Green Hospital”, Nghe An CTCH Hospital offers patients a green treatment space, fresh air like a “second home”. The hospital campus is designed to be friendly with nature, from the airy waiting room, welcoming light to the natural ventilation system in the patient rooms, to create maximum comfort for patients. Hygiene is strictly implemented, ensuring that the examination and treatment areas, corridors, patient rooms and restrooms are always clean.
In particular, the hospital's operating room system is modernly designed, ensuring strict sterilization standards to minimize the risk of infection; ensuring optimal safety for patients. At the same time, the hospital always focuses on medical waste management. Waste types are classified correctly at the point of generation, collected, transported, stored, and treated according to regulations.
Ms. NTH, a patient being treated at the Hospital, shared: “Every morning, I often sit under the shade of trees in the hospital grounds to breathe fresh air. The feeling of being close to nature helps me recover faster.” That is also the general feeling of patients coming to the Hospital for treatment, demonstrating the success of the efforts to build a green - clean - beautiful medical facility at Nghe An CTCH Hospital in recent times.
With practical work and tireless efforts of the staff, Nghe An CTCH Hospital is gradually and steadily on the journey of comprehensive development, becoming a prestigious medical examination and treatment address for the people of the province, the North Central region and Laos./.