Digital Transformation

AI will bring revolutionary changes to flights

Phan Van Hoa DNUM_CHZACZCACF 15:28

In the digital age, artificial intelligence (AI) is gradually penetrating every aspect of life, and the aviation industry is no exception. From the cockpit to the passenger cabin, AI is bringing about revolutionary changes, promising a safer, more efficient and more comfortable future of flying.

AI-powered flights are becoming a reality, promising to deliver a more seamless experience than ever before. Smart AI systems will remember your food preferences, recommend and serve personalized meals to your taste, even calculate calories and nutrition.

Ảnh minh họa1
Illustration photo.

Advanced algorithms optimize flight schedules and minimize delays by predicting and addressing weather, air traffic control, or maintenance issues in advance. No more waiting at the airport for unexpected delays.

In-flight Wi-Fi is no longer a nightmare. Thanks to AI technology that automatically adjusts bandwidth and satellite connections, passengers can enjoy high-speed Internet, watch movies online, make video calls or work smoothly as if they were at home.

Airlines Push to Integrate AI into Flights

Latvia's national airline Air Baltic recently announced plans to integrate Elon Musk's Starlink satellite internet into its flights, providing passengers with uninterrupted, high-speed internet connectivity.

With this technology, you can comfortably stream, work remotely, or play games on the fly, all without having to log in or go through any complicated setup steps.

But this is just the beginning. The next step will be integrating AI assistants to personalize your entire flying experience.

Right from the boarding process, AI can analyze your travel habits to tailor service accordingly. If you ordered microwaved lasagna on a previous flight and loved it, the system will automatically remember to recommend or serve it to you next time.

Airlines like Delta (USA) and Emirates (United Arab Emirates) have already started rolling out personalized services, from in-flight entertainment to meals. If you're a fan of superhero movies or love romantic dramas, AI will recommend content to keep you entertained during your journey.

Ảnh minh họa
Airlines push to integrate AI into flights. Photo: Internet

Not only that, smart check-in is also being applied by airlines such as Lufthansa (Germany), Emirates and British Airways (UK).

AI will help passengers quickly resolve common problems such as finding lost luggage, overcoming language barriers at the airport, handling rebooking or flight cancellations. Most importantly, the AI ​​system will provide real-time flight updates, helping you be more proactive in every situation.

With the ever-deepening integration of AI, the air travel experience is entering a new era where everything is more convenient, personalized, and efficient than ever before.

WHOhelpPassenger experience is personalizedcorechemical,effectfruitandinformationbrightthan

Airport and in-flight customer service often receives criticism for its lack of promptness, especially when dealing with confused or stressed passengers. No one wants to be stuck in a long queue waiting for assistance or receive a robotic response from an overworked staff member.

This is where AI comes to the rescue for the airline industry. AI chatbots like Singapore Airlines’ Kris not only answer routine questions, but also understand your personal preferences, from your favorite food to how you like to be served. You can order your favorite meal and get flight updates without interacting with a human.

AI not only helps passengers, it also supports the crew. The system can analyze voice and emotions to determine when passengers are anxious, upset or need help.

It also monitors the stress and fatigue levels of the crew, optimizing their rest schedules to ensure they are always in the best condition to serve. Water is delivered at the right time, meals are tailored to the passengers' circadian rhythms.

Ảnh minh họa2
AI makes passenger experiences more personalized, efficient, and intelligent.
Photo: Internet

AI not only makes the flying experience smoother, it also improves landing procedures. Instead of vaguely reporting turbulence, AI can more accurately predict and help pilots make the safest decisions.

Even after you land, the AI ​​doesn't stop there. It can remember your previous travel preferences, like do you prefer taxis over buses? Do you often call Uber? Do you need a car with a big seat or hate red cars?

It will automatically arrange the right media and even take care of payments, saving you from fumbling for coins or worrying about whether your bank card will work in a new country.

While the super-fast Wi-Fi provided by Starlink is a huge improvement, it’s really just the tip of the iceberg. The road ahead for AI in aviation has the potential to radically change the way we travel, making it smarter, more personalized, and more seamless than ever before.

Phan Van Hoa