Recording the first day of operation of the 2-level government model in Nghe An
On the first day of operating the two-level government model, in many localities in Nghe An province, the administrative apparatus quickly caught up. In communes and wards, the Public Administration Service Center is ready to serve the people smoothly and effectively.
Ready to serve the people
Present at Vinh Hung ward - a unit merged from wards and communes: Quan Bau, Hung Dong, Nghi Kim and Nghi Lien, from early morning, leaders, officers and employees were present at the new headquarters for the first working day with a bustling and exciting atmosphere.
At the Ward Party Committee headquarters, on the first working day, the Party Committee held the first meeting of the Standing Committee and Executive Committee to unify and discuss working regulations, perfect the establishment of affiliated Party organizations; discuss and give opinions on a number of directions, tasks and solutions in the coming time.
Immediately after the Standing Committee meeting, the Ward Party Executive Committee held the first meeting of the ward for the 2021-2026 term to announce the decisions of the Provincial People's Council; discuss resolutions on a number of contents under its authority.
At the Vinh Hung Ward Public Administration Service Center, from early morning, many people came to do the necessary paperwork. Here, the administrative procedures are posted publicly and fully. At the same time, the unit has arranged a desk to guide and advise people to submit documents online.
"I find the new workplace spacious and airy. Although there are still initial confusions such as receiving documents, which used to be under the authority of the city level but now belongs to the ward level. In administrative transactions, the staff at the Center are very enthusiastic in guiding us to approach and handle the work quickly" - Ms. Nguyen Thi Minh, a resident of Vinh Hung ward shared.
Ms. Dau Thi Bich Hoai - specialist on duty at the Vinh Hung Ward Public Administration Service Center said: The spirit of the Party Committee and the ward government is to instill in the cadres and civil servants on duty here to always uphold the spirit of responsibility and serve the people best. We determined that this is not just the first working day but a historic day, the day the commune and ward government truly innovates for the people. The entire staff has carefully prepared in terms of expertise and style to serve the people.
At Van An Commune Administrative Service Center - the authorized unitwas established on the basis of merging Nam Dan town, Xuan Hoa commune, and Thuong Tan Loc commune of the old Nam Dan district.Many people came to do procedures. Most of them were related to the fields of environmental resources, justice,...
Most of the work was handled smoothly and conveniently by the commune officials and civil servants. The atmosphere on the first working day was exciting, serious and urgent. Mr. Tran Van Tuan (Tay Ho hamlet, Van An commune) shared: "I did the land procedures, and was enthusiastically and thoughtfully guided by the officers of the Public Administration Service Center. The procedures were done quickly and saved more time than before."
Comrade Vuong Hong Thai - Chairman of Van An Commune People's Committee said, with the spirit of not letting work be delayed or blocked in relation to people and businesses, as soon as the two-level local government was put into operation, the commune leaders directly directed and assigned specific tasks to each department, office and individual.
At the same time, mobilize cadres and civil servants to focus on reviewing, supplementing equipment, completing information technology infrastructure, ensuring the Public Administration Service Center operates smoothly, ensuring thoughtful and prompt service to the people. On the morning of July 1, Van An commune organized a meeting of the Standing Committee of the Party Committee, a meeting of the Party Executive Committee at the commune level and the first session of the People's Council at the commune level to deploy the implementation of a number of work contents under its authority.
New Expectations
For Xuan Lam commune,was established on the basis of merging 3 communes: Ngoc Son, Xuan Duong and Minh Tien (old Thanh Chuong district),The functional departments have operated according to the new organizational model to serve the people and businesses more effectively. Although there were many initial difficulties, especially in changing the habits of some officials and people, most people expressed joy and excitement. Because for them, this is not only a change in administrative boundaries, but also a historical milestone, opening up expectations for an increasingly better life.
Mr. Le Quang Hanh, Nam Thang hamlet, Xuan Lam commune shared: In the past, traveling to complete procedures was very difficult. You had to go to the commune and then to the district, going back and forth many times to complete a file. Now, with the new policy, the State assigns tasks to the commune level to carry out tasks that previously required people to travel to many places, but now they only need to go to one place to complete. That helps people save time, effort and feel very convenient.
The new Yen Na commune of Nghe An province was merged from Yen Na and Yen Tinh communes (old Tuong Duong district). The commune has 16 villages, the farthest of which is 30 km from the commune center, mainly inhabited by Thai and Kho Mu ethnic people. Currently, the commune has 46 cadres and civil servants.
Mr. Vy Tien Dung - Head of the Department of Culture - Society of Yen Na commune said: I, as well as the cadres and civil servants in the commune, always clearly define the work and are ready to meet the requirements of new tasks. First of all, we proactively research and fully grasp the policies and guidelines related to the implementation of the two-level model. We also clearly define that the work at the commune will be closely linked to reality, close to the people, so we always proactively approach and handle situations arising in the process of handling administrative procedures, receiving citizens, and coordinating the implementation of political tasks in the locality.
According to comrade Vy Thi Bich Thuy - Party Secretary, Chairman of the People's Council of Yen Na commune: Last week, when Nghe An province organized a trial operation of the 2nd government, Yen Na commune tested the operation of the new apparatus, thereby helping cadres and civil servants in each department have the opportunity to get acquainted with their work so that when it is officially put into operation, they will not be surprised.
To quickly stabilize the organizational structure, the commune has issued operating regulations, assigning specific tasks to each member, ensuring "clear people, clear work, clear responsibilities" to effectively perform functions, tasks, and powers according to job positions. Specialized departments, divisions, and sectors must immediately get to work and at the same time effectively implement tasks, especially the effective operation of the Commune Public Administration Service Center, without interruption or affecting the service to the people.
"However, the biggest difficulty of the locality is the current cramped working headquarters. The commune is temporarily borrowing the dormitory area of Yen Na Ethnic Boarding Secondary School for officials and civil servants to take a nap. In the long term, the commune will build prefabricated houses right near the headquarters so that officials and civil servants have a place to eat and rest, making it easier to solve work for the people" - said Ms. Vy Thi Bich Thuy.
Thanks to the propaganda and guidance, on the very first working day of implementing the 2-level local government model, people in all 16 villages of the new Yen Na commune basically understood that they needed to go to the new commune headquarters to carry out administrative procedures.
Mr. Lu Son Diem - Secretary of Yen Son village Party Cell said: After receiving the information, we had a meeting and agreed in the Party Cell to propagate so that people could grasp the policies of the Party, the State as well as the province on common tasks, the people also agreed and supported. This morning, when I went to the Public Administration Service Center of the commune to do the certification procedures, I saw that the procedures related to people were resolved quickly, neatly, without having to travel a lot."
Along with the whole country, on the morning of July 1, 2025 - the first working day of operating the two-level local government, commune and ward-level localities in Nghe An province simultaneously organized meetings of the Standing Committee of the Party Committee, meetings of the Party Executive Committee at the commune level and the first session of the People's Council at the commune level to deploy the implementation of a number of work contents under their authority.
This is a historic session, marking a strong shift in the organization of the government apparatus, opening up opportunities to maximize the potential and advantages of each locality, from natural conditions, resources, infrastructure to human resources, cultural identity, revolutionary traditions to create a harmonious and dynamic socio-economic entity, expanding development space, creating development momentum in the following years.
Overcoming difficulties in facilities
In addition to organizing activities related to Party work, today (July 1, 2025) in many mountainous districts, the operation of Public Administration Service Centers has been carried out synchronously. In which, administrative procedures for people have been quickly resolved, especially the previous situation of transferring up and down has basically ended, in line with the goal of bringing the government closer to the people and serving the people.
For example, in just a very short time at the Que Phong Commune Public Administration Service Center, Ms. Le Thi Thu had her documents received by the staff and was guided to complete the necessary procedures to apply for a Land Use Rights Certificate for her family.
Happy to receive the quick procedure, Ms. Thu shared: “The procedure was resolved very quickly. The reason why it was quick was because the receiving staff knew which procedures were missing, so in just one morning, all my land title application documents were completed. If it had taken a whole week before, it would have taken a whole week.”.
At the Chau Tien Commune Public Administration Service Center, many people were quite surprised when most of the procedures for certification, issuance and exchange of documents related to land, housing, birth certificates, etc. were received and processed immediately. Mr. Sam Van Thieu, Chau Tien Commune said: "When you come here, you just need to follow the order, meaning you come first, do it first, others come later, do it later. The good thing is that they receive the documents and then guide you, some are processed right away, some need verification, there is a proper appointment paper, very different from before."
In the border commune of Tam Thai, although it was raining heavily, from early morning many people from Pha Lom and Huoi Son villages came to the Public Administration Service Center to handle procedures related to land, certification, birth registration, etc. Although the office facilities and communication infrastructure were not as good as in the central area, this difficulty was overcome by the locality. On the first day, the phenomenon of bringing documents up and sending documents down like in the past was stopped, many documents and administrative procedures of the people were handled on the spot. According to the assessment of many people, the handling of administrative procedures according to the 2-level government model in Tam Thai commune was really close to the people, close to reality, and the most outstanding feature was shown to be fast, neat, and effective. Regarding this issue, Mr. Kha Van Huong - Deputy Director of Tam Thai Commune Public Administration Service Center said: "Unlike before, now the reception of people's procedures will be classified and processed quickly. Quickly processing for people will greatly facilitate them in reducing travel time and avoiding waste. Besides, it also contributes to eliminating behaviors that make it difficult for people and businesses when coming to do procedures."
It can be affirmed that the first working day with the two-level government model in communes and wards in Nghe An province quickly got into the rhythm of smooth and effective operation. From the initiative of the leadership to the sense of responsibility and dedication of the staff and civil servants, all are aimed at the common goal of serving the people better, building a government that is truly close to the people and for the people.