Current Affairs

"Saturday for the People": Streamlining administrative procedures at wards and communes in Nghe An province.

Mai Hoa • July 19, 2025 16:35

"Saturday for the People" is organized by several localities in Nghe An province to support people in resolving administrative procedures quickly and conveniently, affirming the spirit of serving the people of the local government.

Cán bộ, công chức UBND phường Cừa Lò tổ chức %22Ngày thứ Bảy vì dân%22 để hỗ trợ. — Officials and civil servants of Cua Lo Ward People's Committee guide, resolve, and return results of administrative procedures to citizens on Saturday. Photo: Mai Hoa

On July 19, 2025, several localities in Nghe An province mobilized officials and civil servants to handle administrative procedures for citizens. This was the first "Saturday for the People" activity after the implementation of the two-tiered local government system.

On the morning of July 19th, at the Cua Lo Ward Public Administrative Service Center, more than 200 people visited to conduct transactions and complete administrative procedures related to social retirement benefits under Government Decree No. 176, dated June 30, 2025, and to receive the results of these procedures.

Officials guide people in obtaining queue numbers from the automated system at the Cua Lo Ward Public Administrative Service Center. Photo: Mai Hoa.

Tran Xuan Vinh, Deputy Director of the Public Administrative Service Center of Cua Lo Ward, shared: "This activity both reduces the waiting pressure for people during regular working days and eases the workload of officials and civil servants in receiving and processing documents on normal days."

In particular, pensioners, most of whom are elderly and have difficulty traveling, can benefit from having their retirement activities scheduled on a Saturday, making it easier for their children to take advantage of the day off to drop off and pick up their parents and grandparents.

Người dân đăng nhập dịch vụ công trực tiếp để nộp hồ sơ tại Trung tâm Phục vụ hành chính công phường Cửa Lò — Residents log in to the online public service portal to submit applications at the Cua Lo Ward Public Administrative Service Center. Photo: Mai Hoa.

In addition to handling administrative procedures related to social welfare benefits, the Cua Lo Ward Public Administrative Service Center also provides results for administrative procedures to citizens without requiring them to wait until the scheduled date. This facilitates citizens in obtaining legal documents quickly for other civil transactions and reduces the pressure of waiting on administrative working days.

This initiative demonstrates the efforts and dedication of the Cua Lo ward government in shortening the time required to process administrative procedures and providing quick and convenient services to the people.

Lãnh đạo phường Cửa Lò — Leaders of the Cua Lo Ward People's Committee listen to feedback from residents regarding the service spirit of officials and civil servants at the Ward's Public Administrative Service Center. Photo: Mai Hoa

In addition to the responsibilities of officials and civil servants at the public administrative service center, Cua Lo ward mobilized dozens of officials, civil servants, union members, and staff to assist and guide people in filling out and submitting online applications, receiving and processing applications according to regulations.

Officials and civil servants at the Cua Lo Ward Public Administrative Service Center guide residents through administrative procedures. Photo: Mai Hoa

Along with Cua Lo ward, today, several other communes and wards, including Tan Chau, Van An, Tam Hop, Hung Chau, Quan Thanh, and Hoang Mai, also organized the "Saturday for the People" activity.

Đoàn viên, thanh niên hỗ trợ người dân làm hồ sơ trực tuyến — Youth union members in Hung Chau commune assist residents in completing online applications. Photo: Mai Hoa

For Hung Chau commune, the Commune Public Administrative Service Center has mobilized additional support from officials and civil servants of the Commune People's Committee Office, along with the Youth Union's information technology support team, to receive and assist people in completing all types of administrative procedures under the commune's authority, focusing on land procedures, business registration, tax registration, authentication procedures, civil registration, social welfare, etc.

Trung tâm Phục vụ hành chính công xã Hùng Châu tổ chức tiếp nhận, giải quyết thủ tục hành chính cho người dân trong ngày thứ Bảy. Ảnh — The Hung Chau Commune Public Administrative Service Center organizes the reception and processing of administrative procedures for citizens on Saturdays. Photo: Mai Hoa

On the morning of July 19th, at the Hung Chau Commune Public Administrative Service Center, 30 people came to complete administrative procedures, mainly for renewing land use right certificates, civil registration, and social welfare.

Xã Vạn An — Van An commune mobilized forces to guide and assist people in completing administrative procedures on Saturday. Photo: Public Security Department.

In Tam Hop commune, on the morning of July 19th, the local authorities received and processed 122 requests from residents; including 34 social welfare benefit applications; 10 birth certificate and certification applications; guidance on land procedures for 38 cases; and guidance on activating level 2 identification for 40 cases.

Xã — Tan Chau commune organizes guidance and assistance with administrative procedures for residents on Saturdays. Photo: Public Security Department.

"Saturday for the People" not only contributes to improving the efficiency of administrative reform, but also spreads the spirit of dedicated service, closeness to the people, and serving the people of all levels of government in Nghe An.

Mai Hoa