Applying information technology, adding more utilities for health insurance participants

Using Electronic Health Insurance

Vietnam Social Security has deployed the mobile application "VssID - Social Insurance Number" to establish a communication channel, providing participants and beneficiaries of Social Insurance and Health Insurance regimes and policies with information and utilities, and performing public services in the most convenient, easy and quick way, gradually replacing paper Health Insurance cards and paper Social Insurance books.

This application is important in implementing people's health insurance medical examination and treatment procedures, providing information related to medical examination and treatment, health insurance medical examination and treatment history... helping people and workers proactively manage medical examination and treatment information, directly monitor to ensure the rights of participants, ensure publicity and transparency of agencies and organizations implementing policies.

Ms. Nguyen Thi Thu - a resident of Nghi Phu commune (Vinh city) said: I have participated in voluntary health insurance for more than 10 years now. Since the day the social insurance officer instructed me to install VssID on my smartphone, we have turned a new page in accessing information technology. What I am most satisfied with is that I can check my medical examination and treatment history through the VssID system right on my phone without having to go far. Or when I go to the hospital for examination and treatment, I just need to open VssID and do not need to bring a paper medical examination and treatment book. This has greatly reduced the inconvenience for patients.

Medical examination and treatment through the use of Health Insurance card images on the VssID application has brought many benefits to patients and medical examination and treatment facilities, especially reducing the time for declaring information and comparing data during medical examination and treatment, limiting the need to reissue paper Health Insurance cards, helping participants not to worry about losing or damaging paper Health Insurance cards like before...

In addition, in order to simplify health insurance medical examination and treatment procedures, creating favorable conditions for people not to have to bring many types of documents when going to see a doctor, Vietnam Social Security has coordinated with the Ministry of Public Security (directly Department C06) to implement citizen information authentication, deploy the use of citizen identification cards, national electronic identification application (VNEID) to replace paper health insurance cards for health insurance medical examination and treatment according to Decision No. 06/QD-TTg dated January 6, 2022 of the Prime Minister approving the Project on developing national data applications on population, identification and electronic authentication to serve national digital transformation in the period 2022-2025, with a vision to 2030.

Currently, people can basically use their citizen identification cards to receive health insurance medical examination and treatment.

Time to issue health insurance card is shortened

The time for issuing a new Health Insurance card has been shortened from 10 days to 5 days. In case of re-issuing or exchanging Health Insurance cards without any changes in information, it will be done on the same day when receiving all required documents. In case of re-issuing or exchanging Health Insurance cards with any changes in information, it will be reformed from 7 days to no more than 3 days from the date of receiving all required documents.

Therefore, if the paper Health Insurance card is lost or damaged and the participant does not use a smartphone with the VssID application installed, they can go to the nearest Social Insurance agency to complete the procedure to replace the Health Insurance card (without changing the information). The processing time is the same day when receiving all required documents.

Renew family health insurance card online

Since December 2019, Vietnam Social Security has deployed the public service "Renewing family health insurance cards" on the National Public Service Portal in the form of online transactions, ensuring convenience, speed, and saving travel costs for citizens.

The card renewal service is highly appreciated by people because it ensures convenience and limits interruptions in continuous participation in health insurance, helping people enjoy full medical examination and treatment benefits.

Benefit from the Health Insurance Assessment Information System

Health insurance appraisal information system isSocial insuranceVietnam has put into operation has brought efficiency to health insurance participants, medical facilities, Social Insurance agencies and management agencies. In particular, supporting health insurance participants to significantly reduce waiting time for medical examination and treatment. Information on health insurance cards is looked up online and updated directly into the medical examination and treatment management software of medical facilities.

Cases of card renewal and eligibility for co-payment exemption are updated immediately to help patients ensure full medical examination and treatment benefits while being treated at the hospital. Patients can look up information on treatment costs and services used, transparency of health insurance benefits, and at the same time, enhance the role of health insurance participants in controlling the use of medical examination and treatment funds.

In fact, the application of information technology by the Vietnam Social Insurance sector is highly appreciated by the Government, the business community, international partners and the people. Vietnam Social Insurance has continuously maintained the top position in the sector of ministries and branches in applying information technology. /.

PV