10 rules of etiquette when using a mobile phone.

Debrett's, a long-standing UK etiquette organization, has just published "10 commandments on mobile phone etiquette." According to Debrett's experts, communication habits have changed dramatically after the pandemic and lockdowns, leading many people to become accustomed to isolation and pay less attention to the feelings and space of others.

The core message is clear: politeness begins with being aware that there are always other people around you. Here are 10 rules of polite behavior when using a mobile phone.

1. Text before calling.

In today's busy world, an unexpected call can be awkward or disrupt the recipient's work. Instead of answering immediately, you should send a short text message asking if they are available to take the call. This shows respect and allows the other person to proactively arrange a more suitable time.

2. If they don't answer, send a text message.

Avoid making repeated calls just because the other person hasn't answered, as this can easily make them feel pressured or unnecessarily anxious. If the call goes unanswered, send a short, polite text message explaining why you want to contact them. This approach respects the other person's time while maintaining professionalism and tact in communication.

3. Avoid making a barrage of calls unless it's an emergency.

Leaving multiple missed calls in a row can make the recipient worry that something serious is happening. Unless it's a real emergency, you should only call once and then send a short text message to let them know. This is both polite and helps avoid unnecessary pressure or misunderstandings.

4. Respect the person receiving the call if they are not available to answer it at the moment.

When someone says they're not available to take the call, the best course of action is to respect that and proactively schedule a more convenient time. Trying to prolong the call or persuade them to talk right away can make the other person feel awkward. Communication tact lies in understanding that everyone has their own schedule and personal space that deserves respect.

5. Show empathy for the elderly.

Be tolerant of older adults' phone habits. Not everyone grew up with technology, so they may be slow to use, prefer calling to texting, or be prone to pressing the wrong buttons.

Instead of getting annoyed, patiently explain and offer support. An empathetic attitude not only shows politeness but also helps bridge the generation gap in the digital world.

6. Avoid using your phone in public places if you can avoid it.

On crowded buses and trains, in shops, cafes, or even in quiet spaces like libraries, every conversation can unintentionally become noise for those around you. Just one prolonged phone call or speaking too loudly is enough to break privacy and disrupt the experience of others.

7. If you absolutely must take a phone call in a public place, use headphones.

Using speakerphone during calls or playing music at high volume in public places is easily perceived as a form of inconsiderate "noise pollution." Shared spaces belong to everyone, and no one is obligated to listen to your conversation or favorite music. A slight adjustment of the volume shows respect for those around you.

8. Don't leave long voicemails.

Voicemails are becoming less popular because not everyone has the opportunity to listen immediately upon receiving them. Instead of leaving a long audio recording, you should send a short, clear text message outlining the content you want to discuss. This makes it easier for the recipient to follow along, respond more conveniently, and shows respect for their time.

9. Choose to call when sincerity is needed.

A simple thank you message can be sent via text message and still be polite. However, for messages that convey more emotion, such as condolences, encouragement, or important announcements, you should choose to call in person. A voice can convey sincerity, empathy, and emotional nuances far better than dry text on a screen.

10. Don't get so caught up in your phone that you forget to pay attention to the people and things happening around you.

When paying at a store, look at and talk to the staff instead of staring at your screen. In movie theaters, theaters, and art galleries, turn off or put your phone on silent mode.

Experts emphasize that no one should be forced to listen to other people's private conversations. This is not only uncomfortable but can also infringe on privacy or embarrass those involved.

Walking on crowded streets, squeezing onto crowded trains, or doing housework while talking loudly on the phone are all considered signs of lack of focus and disrespect for the surrounding environment.

In reality, mobile phones don't diminish politeness; it's how we use them that determines it. A well-timed text message, an appropriate call, or wearing headphones in public are all small actions that demonstrate civility.

In the smartphone age, polite behavior is no longer a rigid rule. It's about finding a balance between the digital world and real life, so that technology serves humanity, rather than making us indifferent to one another.