Border guards go 'door to door' to help people with digital transformation.

In order to effectively implement the Month of Action against Drug Abuse and promote digital transformation, Ngoc Lam Border Guard Station (under the Command of the Border Guard Force of Nghe An province) has proactively sought new approaches to bring digital transformation closer to the people in border areas.

In border villages, the local people are always important "eyes and ears" helping law enforcement agencies understand the local situation. However, in many cases, people are still hesitant and afraid of retaliation from malicious individuals, so they are not brave enough to provide information.

Based on this reality, officers and soldiers of Ngoc Lam Border Guard Station have implemented a "Anonymous Email Box" model using QR codes posted at cultural centers, community gathering points, and many convenient locations in villages and hamlets.

With just a smartphone connected to the internet, citizens can scan QR codes to submit information and report crimes anytime, anywhere. All data is received directly, ensuring confidentiality and giving informants greater peace of mind when participating in maintaining security and order in the area.

Not only is it convenient to access, the model also helps shorten information processing time. Information sources are quickly transmitted to the unit so that officers can verify, filter, and implement timely operational measures. This is considered a suitable step in the context of digital transformation gradually spreading to every village in the highlands.

Alongside the application of technology, officers and soldiers of the Ngoc Lam Border Guard Post maintain a close-to-the-people approach, directly "going door to door" to disseminate information and provide support to the local people. Task forces regularly traverse steep slopes and forests to reach every village to disseminate legal information and guide people in accessing digital services.

In many families, the image of soldiers in green uniforms patiently guiding people on how to use smartphones, install the VNeID application, and integrate documents such as citizen identification cards, health insurance cards, and driver's licenses has become familiar.

For many elderly people or ethnic minorities who are new to technology, such dedicated guidance not only helps them navigate administrative transactions more easily but also opens up opportunities to access modern digital services.

Through concrete and practical actions, digital transformation in Son Lam is no longer a distant concept but is becoming increasingly present in the lives of the people. Technology is being applied flexibly to serve management, ensure security and order, and create a bridge between the Border Guard force and the people.

The roads leading to the villages in Son Lam still wind through the mountains and forests, but digital transformation is no longer just a story for the lowlands. Thanks to the dedication of the border guards, technology is infiltrating every home and every village, becoming a useful tool to serve life and maintain peace in the border region.

That is also how the soldiers in green uniforms are continuing to write the story of staying close to the people through concrete and practical actions in the vast forests of western Nghe An province.