How to handle when VNeID app cannot be accessed

VNeID application can sometimes encounter problems of inaccessibility due to various reasons. Below are effective solutions based on common errors and solutions.

1. Check and ensure stable network connection

One of the most common reasons why VNeID is inaccessible is due to unstable network connection.

This application needs to synchronize data in real time with the Ministry of Public Security system, so if the connection is weak or unstable, the application may load slowly, freeze or even be unable to log in.

Try switching between Wi-Fi and mobile data (4G/5G), or restart your modem/router to improve the signal.

2. Restart the app or device

If the app freezes or responds slowly, exit the app completely from the multitasking interface and reopen it after a few seconds.

On iPhone, swipe up from the bottom of the screen (with Face ID) or double-press the Home button (with Touch ID) to see running apps and swipe to turn off VNeID.

On Android, press the multitasking button and swipe to close the app. If the problem persists, restarting your phone can help refresh the system and resolve temporary errors.

3. Update the app to the latest version

The VNeID app is regularly updated to fix bugs and improve performance. If you are using an older version, it may not be compatible with your system or device.

Please check and update the application from CH Play store (Android) or App Store (iOS). This also helps the application operate more stably and avoid errors.

4. Clear the application cache

Corrupt cache data can cause the application to malfunction.

On Android, you can go to Settings > Apps > VNeID > Storage > Clear cache.

On iOS, the operating system does not allow clearing cache for individual applications, so you can try uninstalling and reinstalling the application to achieve the same effect.

5. Turn off developer mode or system intervention software

If your phone has been system-modified (like rooted on Android or jailbroken on iOS), the VNeID app may not work due to security reasons.

This app is designed to not run on rooted devices to ensure data security. You will need to restore your phone to its original system state or disable developer mode (if enabled) by going to Settings > System > Developer Options and toggle it off.

6. Check and grant full permissions to the application

The VNeID app needs certain permissions like camera, storage, location and network to function properly. If these permissions are not granted, the app may crash.

Go to Settings > Apps > VNeID > Permissions and make sure all necessary permissions are enabled.

7. Uninstall and reinstall the application

If none of the above work, try uninstalling the VNeID app completely and reinstalling it from the app store. This will remove any corrupted files or incorrect settings. After reinstalling, you will need to sign in again with your credentials.

8. Contact the police for assistance

Some errors may be related to your electronic identification account, such as information not being synchronized with the National Population Database, the registered phone number is the same as someone else's, or the account has not been activated. In this case, you need to contact the police agency where the account is registered for support to check and update the information.

9. Be patient in case of system error

Sometimes, problems may occur due to VNeID system server being under maintenance oroverloaded, especially during peak hours. If you suspect a system error, try accessing again after a few hours or follow the official announcement from the Ministry of Public Security.

10. Make sure your device is compatible

The VNeID app requires devices running Android 5.0 or later or iOS 13 or later. If your phone has an older operating system, the app may not work. Please check and upgrade your operating system if necessary.

If you have tried the above methods but still cannot fix the problem, you should contact the police or VNeID technical support department directly for more specific instructions.