Subscribers with one-way lock need to update information before April 15.
(Baonghean.vn) - If one-way communication is blocked due to the subscriber not standardizing the owner's information, the subscriber can still update the information to be unlocked as soon as possible. The deadline is April 15.
Following the direction of the Department of Telecommunications, Ministry of Information and Communications, network operators across the country have blocked one-way outgoing calls for subscribers who have not standardized their information since April 1.
However, users do not need to worry too much because they can update the owner information to unlock one way, the deadline to do this is April 15.
 |
People update owner information at Viettel transaction points in Vinh City. Photo: QA |
According to the reporter's records, in recent days, at the transaction points of network operators in Nghe An such as VinaPhone, Viettel, MobiPhone... the number of customers coming to standardize their owner information has not shown any signs of cooling down. Among them, middle-aged and elderly customers account for the majority, because these are customers who are not familiar with updating data via software on their phones.
Mr. Nguyen Van Long in Vinh City said: Since April 1, I have not been able to call my family members. I found out that my SIM card had incorrect information so it was locked in one direction. Therefore, I had to go to the transaction center to ask the network's consultants for support.
A representative of VNPT - VinaPhone network in Nghe An said: Since April 1, the network has blocked outgoing calls for all subscribers who have not standardized their owner information in Nghe An. After being blocked, subscribers have gone to the transaction point to update their information and complete the unlocking procedures. Therefore, the number of people coming to complete the procedures in the past few days is still very large.
According to the regulations of the Telecommunications Department, after March 31, subscribers whose information does not match the information in the National Population Database will have their one-way outgoing calls blocked; If they do not update their information, by April 15, their two-way calls will be blocked. If after being blocked in two ways, they still do not standardize their information, by May 15, their contract will be terminated and their SIM cards will be revoked.
 |
People gather to update information to unlock one-way at VinaPhone transaction points. Photo: QA |
For subscribers with one-way lock, users can proactively text 1414 with the syntax TTTB to know if their subscriber information is correct, then proactively update or call the network operator's customer care number for support. After one-way lock, the network operators will continue to support customers to standardize subscriber information at transaction stores, on the network operator's applications and websites to be unlocked according to regulations.
According to the Department of Telecommunications (Ministry of Information and Communications), the whole country currently has about 1.67 million SIM cards locked in one direction due to unstandardized personal information.
Users can update personal information on the websites and apps of network operators as follows:
VinaPhone:Name of the application (app) to update subscriber information on smart mobile phones: My VNPT. Link to access the website to update subscriber information: http://my.vnpt.com.vn
Viettel:Name of the application (app) to update subscriber information on smart mobile phones: My Viettel. Link to access the website to update subscriber information: https://viettel.vn/s/chtt
MobiFone:Name of the application (app) to update subscriber information on smart mobile phones: My MobiFone. Link to access the website to update subscriber information: https://tttb.mobifone.vn
.jpg "Tỉnh Nghệ An tổ chức dâng hoa, dâng hương tưởng niệm nữ chiến sĩ cách mạng Nguyễn Thị Minh Khai")
