Research on building a national digital governance platform.

According to the Administrative Reform Department (Ministry of Home Affairs), in the first six months of 2026, the whole country reduced 697 administrative procedures, simplified 673 procedures; cut 1,754 business registration conditions, corresponding to a 53% reduction in processing time (a reduction of 51,247/96,675 days), and a 54.6% reduction in compliance costs compared to 2024. The rate of online applications at ministries and agencies reached 37.9%; at localities reached 93.57%.

Notably, according to the Ministry of Public Security, the VNeID electronic identification ecosystem is gradually becoming a unified digital citizen platform, supporting people in convenient transactions and creating a reliable authentication environment for businesses to develop digital services. In the finance and tax sector, more than 505,000 businesses have adopted electronic invoices with over 7.3 billion invoices, and budget revenue from e-commerce reached 114.2 trillion VND, an increase of 9% compared to the same period. In the banking sector, biometric authentication for 161.2 million customers helped reduce fraud cases by about 60%, saving an estimated 652 billion VND per year; cleaning up 115.8 million telecommunications subscribers contributed to preventing losses of about 3,000 billion VND per year; biometric authentication at 19 airports shortened check-in time to 3 to 5 seconds, saving about 126 billion VND per year…

The Ministry of Home Affairs announced the completion of the measurement and determination of the Satisfaction Index on Administrative Services in 2025 (SIPAS) and the Public Administration Reform Index (PAR Index) in 2025 for ministries, ministerial-level agencies, and provincial and city People's Committees. Accordingly, the national average SIPAS score reached 83.09%; the satisfaction level of citizens in 34 provinces and cities ranged from 77.92% to 91.12%; the average PAR Index for ministries and ministerial-level agencies reached 87.20%; and the provincial average PAR Index reached 89.96%, the highest ever.

However, in reality, some software systems are currently not interconnected or stable; the centralized information systems for handling procedures in some ministries and sectors are not operating and connecting with local systems stably, sometimes experiencing errors during processing. Some databases do not meet the requirements of being "accurate, complete, clean, and active"; the restructuring and modification of internal and electronic procedures for implementing procedures are slow, affecting the implementation of procedures regardless of administrative boundaries. Local officials have to use multiple systems and software to handle their work, reducing operational efficiency and increasing workload pressure...

Furthermore, the fragmented nature of data increases security risks. When demographic, identity, financial, land, health, business, and judicial data are accessed across multiple systems with varying access control mechanisms, the risk of data leaks, identity fraud, and fraud in public services, banking, insurance, and telecommunications can increase, highlighting the need for centralized, secure, transparent data governance and control over the entire data exploitation process.

Therefore, relevant agencies need to study and develop a national digital governance platform. This platform is not a new software replacing existing systems, but rather a unified national governance layer in a digital environment. The greatest value of the platform lies not only in supporting faster work processing, but also in creating a new governance model that operates using data, monitors using indicators, evaluates using outputs, and provides real-time risk warnings. It helps the State form a unified governance space from the central to local levels, where all assigned tasks have a lead agency, deadline, output, progress, warnings of delays, and specific responsibilities; leaders at all levels can monitor policy implementation, handle procedures, and achieve socio-economic, welfare, health, education, and security targets on a unified system, instead of relying on periodic reports.

For citizens and businesses, data already available in national and specialized databases can be exploited, verified, and reused, helping to reduce paperwork, save time and costs, minimize direct contact, and improve service quality. When data is standardized, connected, shared, and exploited securely, the government can analyze, forecast, and manage policies in a timely manner; businesses have a basis for developing digital services, and citizens can access digital utilities more conveniently.