Civilization - A persistent journey of building trust
Throughout nearly two decades of development, Van Minh has not only affirmed its position as a transportation brand but has also become a trusted companion on many journeys for passengers. Behind those journeys lies a philosophy of humane service.
These vehicles are filled with hope.
There are journeys that are not measured by distance, but by years, by trust, and by long-lasting relationships. For Van Minh Co., Ltd., nearly 20 years of development is a journey written by the companionship of customers, partners, and the entire staff.
Having been a loyal customer of Van Minh bus company for many years, Ms. Nguyen Thi An (Vinh Hung ward, Nghe An province) still remembers the time when students lined up from 2 AM to buy Van Minh bus tickets to go home for Tet (Lunar New Year). Even now, working in Hanoi and frequently traveling to Nghe An, she still regularly chooses Van Minh for her trips. Sharing her reasons for staying with Van Minh, Ms. An happily said: “I always feel secure about the safety, cleanliness, and professional service. Once, I missed my bus due to a wrong stop, but I was still assisted to the next pick-up point without any extra cost.”
Not only has Van Minh won over customers, but it has also built trust with its partners. Mr. Nguyen Xuan Truong (Vinh Loc ward), owner of Mai Trang ticket agency, has been a partner for 18 years. He said that in the beginning, due to the firm refusal to pick up passengers along the way, the number of customers was small, and operations faced many difficulties. However, it was the unwavering commitment to the "on time, on schedule" principle that helped the business gradually establish its reputation. "The longer we are involved, the more we believe in our choice. Not only do we have stable work, but we also learn the systematic and dedicated work ethic of Van Minh's staff," he shared.
WallEstablished in 2007 with xconstrictionstarting pointTwo sleeper buses and more than 10 staff members. Specializing in the Cua Lo routeButHanoiTo date, Van Minh has 60 sleeper bus with435 employees and 32transaction office,dealers in provinces and citiesHanoi, Nghe An, Ha Tinh, Quang Tri, and Da Nang.Kpersistently pursuing the motto "sleeper bus"."The train runs on time and drops off passengers at the correct stops.", CVan Minh Company Limited not only contributes to building a civilized passenger transport culture but also creates a style of dedicated and thoughtful service.
Building upon its transportation foundation, the company continued to invest in the construction of the Eastern Bus Station – one of the first bus stations in the region to meet Level 3 standards. This project not only serves Van Minh's operations but also contributes to completing the transportation ecosystem, creating opportunities for many other transportation companies to develop alongside it.
Therefore, Van Minh's journey is not just a series of long journeys, but also a persistent journey of faith nurtured over the years.
Pioneering leaders and turning points
Behind the reputation of the Van Minh transportation brand is Mr. Nguyen Dam Van (born in 1976) - a humble leader who rarely talks about himself but consistently adheres to the philosophy of putting customers first. For him, every decision stems from one core principle: serving the trust that customers place in him.
“Customers give us everything, so let's work to be worthy of that” – this perspective is not just a reminder, but also a guiding principle throughout the entire process of building and developing the company. From the very beginning, Van Minh has established a professional and dedicated service style. Accordingly, the company's sleeper bus system is equipped with modern and comfortable facilities, along with a team of professional drivers who operate smoothly, always prioritizing the safety and peace of mind of passengers; ensuring that every journey is a complete and safe return.
However, in its early stages of development, Van Minh maintained its own operating principles, limiting expansion of partnerships, believing that only its own team could guarantee the desired quality of service; this caused the business to gradually stagnate.
"It wasn't until 2023, through experiences and learning opportunities, that I truly realized I needed to step out of my comfort zone; a change in mindset is what drives business growth," he frankly shared.
Following the severe impacts of the Covid-19 pandemic, 2023 marked a significant turning point as Van Minh embarked on a major transformation. From a closed operating model, the company began to broaden its thinking: proactively seeking partners and developing a ticket agency network; flexibly adjusting policies based on customer feedback; encouraging employee input; and connecting with and learning from reputable businesses and experts both domestically and internationally.
The changes are evident in the company's operations and culture. Van Minh has become more flexible, open, and adaptable to market demands. As a result, service quality has improved, customer experience has significantly enhanced, and the brand has expanded its reach.
By the end of February 2026, Van Minh's system had expanded to 34 agents and 18 collaborators, laying the foundation for further development. More importantly, the business had rediscovered its "growth momentum" after a period of significant upheaval.
Despite having been present in the passenger transport market for nearly two decades.Hanoi – Nghe An – Ha Tinh – Quang Tri – Da NangAccording to Mr. Nguyen Dam Van, Van Minh will only truly enter the "mature" stage in 2023 – when the company dares to acknowledge its limitations, innovate its thinking, and proactively adapt. From that journey, he affirms that difficulties always go hand in hand with opportunities; overcoming challenges is the way for businesses to grow stronger and open up new avenues.
On its journey to establish its brand, Van Minh has not only expanded its passenger transportation operations but also developed additional fields: express delivery, overseas education, and port services. The company's position is increasingly built upon the trust of its customers and partners. Based on this foundation, Van Minh continuously improves service quality, placing customers at the center to ensure sustainable development in the future.
