20 Vietinbank customers lost money in their accounts
A representative of this bank said that they have worked with customers involved in the case of lost money in their accounts and found solutions for each specific case.
Mr. Phung Duy Khuong, Deputy General Director - Director of Retail Division of Vietinbank, said that on October 20, about 20 customers of the bank reported to the police and the bank about money being deducted from their ATM accounts, ranging from several hundred thousand to tens of millions of VND even though no transactions were made.
So far, the investigation agency has arrested the subject related to the case. Through the initial investigation, this subject confessed to using a device to steal accounts and passwords of many accounts at an ATM in Ninh Binh city, then went to Lao Cai city to withdraw money.
"Vietinbank has worked with customers involved in the incident and reached consensus on how to resolve each specific case," he affirmed.
"For our customers, we are always committed to ensuring maximum benefits for customers when there are suspected fraudulent transactions," said a representative of the Vietnam Joint Stock Commercial Bank for Industry and Trade (Vietinbank) about the case of many customers in Ninh Binh suddenly losing money in their accounts on October 20.
Mr. Khuong also said that fraudulent activities in banking activities, especially card activities, are becoming more and more sophisticated. If in the past, subjects often installed ATM card information stealing devices (Skimming) on weekdays, security forces and money transfer can easily check, detect and handle, now this device is installed on holidays (Saturday or Sunday), making it difficult to control.
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| Fraudulent activities in bank card payments are becoming more and more sophisticated. Illustrative photo |
Therefore, not only Vietinbank but all other commercial banks need to strengthen their control forces to prevent the risk of similar incidents from recurring.
This leader said that after this incident, the bank will increase online inspection and control through the camera system to quickly detect people with suspicious behavior, ensuring that during the holidays, ATM devices can still be controlled most safely. As well as having all the necessary information when coordinating with the investigation agency.
Mr. Khuong also recommends that customers need to register for the SMS Banking balance change notification service to control account changes and promptly prevent fraudulent behavior.
Previously, many individuals using Vietinbank ATM cards in Ninh Binh lost money in their accounts even though the ATM cards were still in their wallets. After calling the bank to report the incident, these customers were instructed to go to Vietinbank's Ninh Binh branch to declare the lost money and related information.
