Nghe An Social Insurance operates a system to assess the satisfaction of people, organizations and businesses.

The system for assessing the satisfaction of people, organizations and businesses is deployed on the Internet, promising to create maximum convenience for people, organizations and businesses in the process of implementing administrative procedures on social insurance and health insurance.

On May 23, 2018, the 12th Party Central Committee issued Resolution No. 28-NQ/TW on reforming social insurance policies with many new and breakthrough points. The goal of Resolution 28 is "By 2021, strive to reach about 35%, by 2025 to reach about 45%, by 2030 to reach about 60% of the working-age workforce participating in social insurance".

To achieve the goal, Resolution No. 28-NQ/TW has proposed 11 reform contents, including extremely important contents: Reform in policy development and implementation to strengthen trust, increase the satisfaction level of participants in the social insurance system, aiming to increase the satisfaction index of social insurance participants to 80% (by 2021), 85% (by 2025) and 90% (by 2030).

Interface of the Social Insurance Satisfaction Assessment System of Nghe An province.

In recent years, Nghe An Social Insurance has continuously accelerated the progress of administrative reform, especially administrative procedure reform with 3 procedures striving to simplify and 7 procedures striving to shorten the implementation time in 2019; effectively overcoming the situation of late file return to reduce to below 0.5%; promoting the implementation of receiving and returning files and administrative procedures through the post office; implementing solutions to improve the quality of operations of the one-stop department with a system to assess the satisfaction of people, organizations, businesses, etc.

However, the reform content in the spirit of Resolution 28-NQ/TW sets higher requirements, requiring Nghe An Provincial Social Insurance to make more efforts.

Realizing this, Nghe An Provincial Social Insurance has been actively implementing Resolution No. 28-NQ/TW in a drastic, synchronous and effective manner.

With the goal of building a modern, professional social insurance industry, aiming at the satisfaction of people and businesses, Nghe An Social Insurance has actively promoted administrative reform, strengthened discipline, raised awareness, responsibility, spirit, attitude, and quality of service to the people; built a team of civil servants, public employees, and employees of Nghe An Social Insurance to be "friendly", "responsible", and increasingly professional in working style...

Interface of the satisfaction assessment system of Nghe An Provincial Social Insurance.

The system for assessing the satisfaction of people, organizations and enterprises is deployed on the Internet through the website at http://sipas.nghean.bhxh.gov.vn and is linked to the Electronic Information Page of Nghe An Provincial Social Insurance at http://nghean.bhxh.gov.vn... Through this system, people, organizations and enterprises can assess the satisfaction of individuals and units with the field of administrative procedures on social insurance, health insurance, unemployment insurance and assess the officials directly handling the administrative procedures.

When accessing the two websites http://sipas.nghean.bhxh.gov.vn and http://nghean.bhxh.gov.vn, people can easily make an assessment. The interface of the satisfaction assessment system has 22 boxes, including all social insurance agencies in the province, with clear instructions for use. People and businesses can evaluate which social insurance agency or department by selecting that box. For example, with the provincial social insurance agency, people and businesses can evaluate the one-stop department, collection management, health insurance appraisal, social insurance regime, card number issuance, citizen reception, finance, etc.

Interface of the Social Insurance Satisfaction Assessment System of Nghe An province.

Provincial Social Insurance officers conduct propaganda on Social Insurance and Voluntary Insurance for people in Hung Dung Ward (Vinh City). Photo courtesy of Thanh Chung

Mr. Vo Thanh Dung - Director of a human resources and finance company said: With this system, people and businesses can reflect their opinions on administrative procedures and civil servants to the Social Insurance agency. Through reflection, it is certain that administrative procedures will be simplified and faster; Social Insurance officers will have better service spirit and attitude. And vice versa, the Social Insurance agency also has an important channel to evaluate its officers, thereby correcting their working style and manner. The evaluation system brings benefits to many parties.

The satisfaction assessment system of people, organizations and enterprises is an effective means for people, organizations and enterprises to monitor the implementation of administrative procedures on social insurance and health insurance by social insurance agencies. Through the system, people, organizations and enterprises can contribute ideas for the social insurance sector to amend, supplement or propose to perfect administrative procedures in the direction of increasingly streamlining, creating maximum favorable conditions for people, organizations and enterprises in the process of implementing administrative procedures on social insurance and health insurance. For the social insurance sector, the satisfaction assessment system is a tool for units, individual civil servants and employees in the sector to self-evaluate, improve themselves, improve service quality, and meet the satisfaction of people, organizations and enterprises.

Mr. Le Truong Giang - Director of Social Insurance of Nghe An province