Nghe An Provincial Social Insurance: Towards the satisfaction of participants and beneficiaries of social insurance and health insurance
(Baonghean.vn) - In order to satisfy participants and beneficiaries of social insurance and health insurance policies, in recent times, Nghe An Provincial Social Insurance has continued to promote administrative reform, focusing on reforming administrative procedures associated with the application of information technology, and enhancing electronic transactions.
Deploy service-oriented activities
Coming to the "One-stop" department of Dien Chau District Social Insurance to have her account approved and instructions on how to use the VssID application, Ms. Nguyen Thi Sen in Dien Hoa commune shared: "I am currently working as a garment worker at Dien Hong Small Industrial Park. Through the media, I learned about it.Social insuranceVietnam launched an application to help workers access information about their contribution and benefit processes and perform public services quickly and conveniently, so I installed the application. I was instructed on how to use it and found that this application brings many benefits to people."
Ms. Nguyen Thi Nga - a resident of Ben Thuy ward (Vinh city) lost her health insurance card. After being reissued a health insurance card at the transaction counter of Nghe An Social Insurance at the Provincial Public Administration Service Center, Ms. Nga excitedly said: "I did not expect the procedure to be so quick. Previously, people like me were afraid to go to administrative agencies because the procedures were quite cumbersome, now I feel very comfortable."
Friendly service attitude, accelerated procedure processing, application of interconnected electronic transaction system, application of information technology in professional activities... are positive results in implementing administrative procedure reform at Nghe An Provincial Social Insurance in recent times. In addition, Nghe An Provincial Social Insurance has also coordinated with units to deploy solutions to facilitate people when going for medical examination and treatment under Health Insurance and enjoying social insurance and health insurance regimes.
Currently, people use card images in the VssID application, the Citizen Identification Card with chip and the VNEID application to replace paper Health Insurance cards at 100% of medical examination and treatment facilities in the province. In 2023, the whole province will pay for outpatient and inpatient health insurance examination and treatment for over 5,637 thousand people with the amount of money that medical examination and treatment facilities request to pay is 4,640 billion VND. In particular, Nghe An Provincial Social Insurance has actively and proactively coordinated with the Department of Health to completely resolve problems, overcome the shortage of drugs and medical supplies at medical facilities... to ensure the best benefits for participants.
Payment of benefits to social insurance and health insurance participants is always ensured to be correct, sufficient and timely. At the same time, promoting non-cash payments to create more convenience for beneficiaries of social insurance and health insurance. In 2023, Nghe An province resolved social insurance benefits for 170,110 people; managed pension and social insurance benefits for 337,541 people with a total amount of 11,033.2 billion VND. The rate of pension, social insurance and unemployment benefits paid through personal accounts in Nghe An reached 46.6%, exceeding the target assigned by Vietnam Social Security.
Towards the satisfaction of people, organizations and businesses
In recent years, Nghe An Provincial Social Insurance has focused all resources, drastically implemented many strong solutions, reformed administrative procedures, promoted the application of information technology, digital transformation, creating maximum convenience for organizations and individuals to participate and benefit from social insurance and health insurance policies.
With the motto "Taking people and businesses as the subject and center of service", the payment and settlement of regimes for participants and beneficiaries of social insurance and health insurance policies are always carried out correctly, sufficiently and promptly. The provincial Social Insurance has implemented the signing of health insurance medical examination and treatment contracts and made payments for health insurance medical examination and treatment costs in accordance with regulations. The activities of the Nghe An provincial Social Insurance sector continue to be deployed in the direction of serving, promoting digital transformation, applying information technology, creating favorable conditions for individuals and organizations.
Seriously, flexibly and effectively implement the forms of receiving and returning administrative procedure settlement results through: public postal services, through the electronic transaction system, directly at the one-stop department of the Social Insurance sector and the Social Insurance transaction counter at the Nghe An Provincial Public Administration Service Center. The rate of files returning administrative procedure settlement results before the deadline and on time reached over 99.6%; providing 100% of level 4 public services for organizations and individuals on the Public Service Portal of Vietnam Social Insurance.
Issue a plan to control administrative procedures of the Provincial Social Insurance, regularly review and shorten the time and process for handling administrative procedures. In 2023, the processing time of 02 administrative procedures in 02 areas of social insurance cards and policies was shortened, shortening the processing time of interconnected public service procedures: "issuing death certificates - deleting permanent residence registration - funeral allowance".
Select administrative procedures that do not accept paper copies; connect and share data with information systems and databases of sectors, such as: Connecting data on birth registration, death registration, death benefits, and funeral expenses with the Justice sector, sharing information and data with the Tax sector.
Promote the implementation of the contents according to Decision No. 06/QD-TTg dated January 6, 2023 of the Prime Minister approving the Project on applying population data, identification and electronic authentication to serve national digital transformation in the period 2023-2025, with a vision to 2030 (Project 06).
Activities to guide and support people in installing and using VssID were strongly implemented, exceeding the targets assigned by Vietnam Social Security in 2023. Building, deploying, and uniformly applying the Quality Management System according to the national standard of Vietnam ISO 9001:2015 of Nghe An Provincial Social Security.
In particular, in the coming time, the Provincial Social Insurance will continue to build the image of civil servants "serving the people", always "friendly", "responsible", "integral", "creative" in performing their duties; change their working style from "administrative" to "service", get closer to the people and businesses to advise, support, share and accompany.
With administrative reform, enhanced application of information technology, and digital transformation of Nghe An Provincial Social Insurance, it has created maximum favorable conditions for organizations and individuals to participate and enjoy policies, thereby building community trust in the superior social security policies of the Party and State./.
