Thanh An Saigon General Hospital: 'Caring like your own family'

(Baonghean) - Overcoming difficulties, Thanh An General Hospital has transformed strongly, gradually improving the quality of medical examination and treatment services and the style and attitude of serving patients, in accordance with the motto of operation "caring like your relatives".

Coming to Thanh An Saigon General Hospital, the first impression of patients is the enthusiasm, care and professionalism in the examination and treatment process and the quality of care services of the staff. Although there are quite a lot of patients, they are all taken care of attentively right from the initial examination stage. Therefore, any patient who comes to visit and be examined here feels satisfied and comfortable.

The hospital's medical staff cares for and helps patients as if they were their own relatives. Photo: Nguyet Minh

Mr. Nguyen Van Ph (Truong Tien block, Hung Binh ward, Vinh city) has had a stroke for 3 years now, is being treated at the hospital, happily said: “Coming to the hospital for examination and treatment, the procedures are quick and simple, we don't have to wait long. The doctors, nurses and medical staff are very dedicated and thoughtful. They guide, advise and examine us thoroughly, making us feel really secure and satisfied. The hospital rooms here are clean, fully equipped, and have a spacious and airy campus, so we feel very comfortable like at home. The medical services are of very good quality, making us confident in our treatment and recovery. After being discharged from the hospital, the customer care staff still regularly call to ask about us, encourage us and share with us, which is really precious.”

Ms. Le Thi B (Cua Nam Ward, Vinh City) visited many places and was diagnosed with ovarian cysts. She went to Thanh An Saigon General Hospital to do the procedure for surgery. When entering the operating room, the surgeons discovered a strange outbreak, the surgery took longer than expected. The staff of the Surgical Anesthesia Department sent someone to meet, explain, and talk with the patient's family, making the patient's family feel much more secure. The surgery was successful, Ms. B and her relatives were very grateful for the attitude and behavior of the hospital staff.

The motto of serving patients as if they were their own relatives is spread throughout all departments, rooms, and to all staff at all stages of the examination and treatment process. What leaves a deep impression on anyone visiting the hospital's inpatient area is the nurses who are quick and enthusiastic in giving medicine and giving injections and infusions to each patient. The constant smile on their lips, the caring care gradually erases the distance between medical staff and patients.

Among the patients who come to visit and examine at the hospital, there are many people from mountainous communes, remote areas. Mr. Vy Van T (Sao village, Chau Ly commune, Quy Hop) is a Thai ethnic person, not fluent in Kinh language, coming to the hospital for the first time for a medical examination so he was very confused. The customer care department enthusiastically guided him from the registration stage, to the examination, to the paraclinical work, to the payment, to the medicine collection. Mr. Vy Van T shared: "I really like the medical examination here. All the doctors are cheerful and enthusiastic, we are both examined and guided enthusiastically, we are very assured".

With the policy of taking patient satisfaction as a measure to evaluate the effectiveness of medical examination and treatment and service quality, the Hospital has synchronously deployed comprehensive customer care activities. When visiting here, people are guided and consulted by the Hospital's customer care staff very carefully about the services before being examined by doctors. Customer care staff regularly record feedback information, listen to sharing, to promptly coordinate with officers and employees to meet the requirements of patients.

In the strong reform efforts of the entire Hospital, human resources are identified by the Hospital as the "backbone" of the strategy to improve the quality of medical examination, treatment and services. Therefore, the team of doctors and nurses constantly improve their professional qualifications, skills and professional ethics. Ms. Tran Thi Huyen - Head of Customer Care Department shared: "We are always aware that treating patients well is an important therapy to help them recover quickly, give smiles to receive trust; at the same time, contribute to creating prestige for the Hospital. Therefore, we always make constant efforts, wholeheartedly, and wholeheartedly take good care of each patient."

Ms. Nguyen Thi Van - nurse of the Surgery Department shared: "Working with the Hospital, we understand the difficulties we have gone through, understand the responsibility and clearly understand the mission of each individual in the medical environment: Reducing pain for patients, bringing satisfaction and peace of mind when coming to the hospital. We must truly consider patients as our relatives, so that we can take care of them attentively and love them wholeheartedly."

Hospital doctors and nurses constantly improve their expertise, skills and professional ethics to meet the needs of patients. Photo: Nguyen Sach

In addition, in order to minimize inconvenience for patients, the Hospital has deployed IT applications in most of its daily activities. Based on the deployment of a synchronous LAN network and the use of advanced management software, the Hospital has installed additional camera control systems and automatic numbering at the reception desk and all departments and rooms. Adding specialized management software to the Laboratory and Imaging Department, connecting to the LAN system, effectively reduces the waiting time for clinical results. The Hospital has also reduced meetings, arranged reasonable handovers, and focused on medical examination and treatment; creating an effective shift in changing the style and attitude of service, ensuring security and order at the hospital.

Implementing the policy of changing the style and service attitude of the health sector, Thanh An Saigon General Hospital has determined the following goals: Continuing to improve, innovate, and professionalize medical examination and treatment activities, improving the quality of service provision, aiming at patient satisfaction.

Moonlight