The first rehabilitation and resort hospital in Nghe An

(Baonghean) - Nghe An Rehabilitation Hospital is a facility for medical examination, treatment, rehabilitation and organization of convalescence for patients and other subjects in need. Improving the quality of management as well as the quality of medical examination and treatment towards the "hospital - hotel" model, moving towards applying JCI standards is the issue that the hospital's leaders put first.

Apply management standardstop quality

Nghe An Rehabilitation Hospital currently has 9 departments, specialized and functional rooms such as Emergency Examination Department, Physical Therapy and Rehabilitation Department, Geriatric Disease Department, Pharmacy Department, Nutrition Department... Currently, the Hospital serves and treats nearly 6,000 patients inside and outside the province, bed utilization capacity increased from 81% (in 2015) to 109% (in 2016); 12 new techniques have been developed, including hydrotherapy, endovascular laser, shock wave treatment, X-ray, 18-parameter hematology machine, laser acupuncture, drug bundle, microcurrent pain relief, drug electrolysis, acupuncture, cupping, 3D diagnostic color ultrasound machine.

View of Nghe An Rehabilitation Hospital. Photo: Duc Anh

Patient Phan Xuan Duong, 47 years old (Ha Son commune, Quy Hop) said that he has had lumbar spondylosis for 7 years now, making it very difficult to walk. He had been examined and treated in many places but could not be cured. Knowing that Nghe An Rehabilitation Hospital specializes in neurological treatment, he was hospitalized for 20 days. During his treatment at the hospital, he was examined and treated attentively and thoughtfully by doctors, nurses, and staff using a combination of traditional and modern medicine, so his illness quickly subsided.

Examination and treatment at Nghe An Rehabilitation Hospital. Photo: Thanh Thuy

2017 is the year the Hospital is completely financially autonomous, so improving the quality of management as well as the quality of medical examination and treatment is the top priority of the Hospital's leadership. This is also the year the Hospital decided to apply JCI standards - the highest standards in the field of medical quality assessment currently being applied in the world.

To achieve that goal, right from the beginning of the year, the hospital's leaders invited professors, associate professors, and leading experts to exchange experiences and organize training courses to improve professional skills for key staff, doctors, nurses, officers, and employees... around the following contents: Quality management and patient safety; 5S (screening, arrangement, cleanliness, readiness, care) in the hospital; Effective implementation of 83 criteria at the hospital; Improving emotional capacity for medical staff... At the same time, investing in expanding infrastructure development; the hospital is currently completing a waste treatment system worth nearly 30 billion VND that will be put into use this summer; building 2 more 4-storey buildings and 2-storey and 3-storey buildings.

Hospital leaders and department heads meeting at the beginning of the day. Photo: Thanh Thuy

Doctor Phan Thi Ngoc Linh - hospital quality management expert from Ho Chi Minh City said: Currently, the hospital is applying the Ministry of Health's criteria, combined with the solidarity and determination of the team of doctors, nurses, and hospital staff, we believe that Nghe An Rehabilitation Hospital will soon achieve the goal of applying JCI to hospital quality management in the most effective way.

“Hospital - hotel” model

With the desire to bring patients a new type of medical service "modern - convenient - high quality" with the lowest cost, Nghe An Rehabilitation Hospital always puts the interests and safety of patients first and considers it a measure of success and a strategic goal for sustainable development. In the field of physical therapy - rehabilitation, to do that, the human factor is the most important. Therefore, the Hospital focuses on sending staff for training to improve their qualifications, aiming at treatment effectiveness as well as patient satisfaction.

Nghe An Rehabilitation Hospital attracts many patients for treatment. Photo: Thanh Thuy

Patient Pham Ngoc Chi (Nghi Hai ward, Cua Lo town) said: "The gentle and thoughtful attitude of the team of doctors, nurses and staff of the hospital in serving patients has made patients like us feel very comfortable and secure, contributing greatly to the quick recovery of the disease."

Along with the human factor, the investment in synchronous and spacious infrastructure following the "Hospital - Hotel" model as well as the system of modern and advanced equipment applied to examination and treatment has contributed to maximally supporting the operations of doctors, nurses and technicians in the process of performing rehabilitation techniques and procedures as well as improving the ability to detect early risks from patients.

Instructing patients on exercises to restore motor function. Photo: Thanh Thuy

Master, Doctor Thai Thi Xuan - Director of Nghe An Rehabilitation Hospital affirmed: Coming to our hospital, patients also enjoy special facilities such as: examination, treatment, rehabilitation, care, psychological counseling and relaxation... according to standard procedures. The hospital not only aims at safe and professional examination and rehabilitation treatment, but also wants patients to have the opportunity to experience eating, staying and being served as a "tourist". The days of treatment at the hospital for patients become a real period of rehabilitation rest.

All that patients need when coming to the Rehabilitation Hospital is: Put aside all worries and thoughts to immerse yourself in a cool, comfortable, luxurious environment and space and confidently enjoy the most perfect rehabilitation medical services. We consider it an emotional connection and also a driving force for the "Hospital - Hotel", "Green - Clean - Beautiful" and "Friendly" models to constantly develop for the mission of "Protecting, caring for the health and rehabilitation needs combined with relaxation" of all people when they are sick and people with disabilities in need; as well as preventing sequelae after treatment and preventing disabilities.

Thanh Thuy