Military Hospital 4: Signing a commitment to innovate service style and attitude

(Baonghean.vn) – Implementing Decision 2151 of the Ministry of Health on “Innovating the style and service attitude of medical staff, towards patient satisfaction”, on the afternoon of August 26, Military Hospital 4 held a conference to deploy the plan and sign a commitment to innovate the style and service attitude of medical staff, towards patient satisfaction.

The conference was attended by representatives of the Logistics Department of Military Region 4, Nghe An Department of Health and many officers and soldiers of Military Hospital 4.

Implementing the Decision of the Ministry of Health and the Logistics Department - Ministry of National Defense, Military Hospital 4 has established a steering committee and developed a plan to innovate the service style and attitude of all medical officers and soldiers.

Accordingly, in the coming time, Military Hospital 4 will focus on implementing the following contents: Organizing training and improving communication skills for doctors and medical staff in all departments and offices; Establishing "customer" care units; Regulating the uniform of medical staff; Continuing to implement the "Hotline" according to Directive 09 of the Ministry of Health; Maintaining and strengthening suggestion boxes in convenient locations for people to easily access; Departments actively receiving and promptly handling people's feedback through suggestion boxes according to the provisions of law; Building a civilized, friendly service style and attitude, without negativity...

Leaders of Military Hospital 4 disseminate the innovation plan to medical officers and soldiers.

The purpose of implementing innovation in the style and service attitude of medical staff towards patient satisfaction is to change the awareness and actions of medical staff by training skills, communication, behavior, and spirit for patients; Each action, deed, and word of medical staff will strengthen the trust of patients in the medical sector in general and the hospital in particular, making Military Hospital 4 a trusted address for patients...

Leaders of departments and professional units signed a commitment with the Board of Directors of Military Hospital 4.

At the implementation conference, Heads of departments, offices and professional units signed a commitment with the Board of Directors of Military Hospital 4 on implementing "Innovation in service style and attitude of medical staff, towards patient satisfaction"./.

Thanh Son