Military Hospital 4: Signing a commitment to innovate service style and attitude.
(Baonghean.vn) – Implementing Decision 2151 of the Ministry of Health on “Innovating the style and attitude of medical staff in serving patients, aiming for patient satisfaction”, on the afternoon of August 26th, Military Hospital 4 held a conference to deploy the plan and sign a commitment to innovate the style and attitude of medical staff in serving patients, aiming for patient satisfaction.
| The conference was attended by representatives from the Logistics Department of Military Region 4, the Nghe An Department of Health, and a large number of officers and soldiers from Military Hospital 4. |
In accordance with the Decision of the Ministry of Health and the Logistics Department - Ministry of National Defense, Military Hospital 4 has established a steering committee and developed a plan to innovate the style and attitude of service among all military medical officers and soldiers.
Accordingly, in the coming period, Military Hospital 4 will focus on implementing the following: Organizing training to improve communication skills for doctors and nurses in all departments and wards; Establishing "customer" care units; Regulating the uniforms of medical staff; Continuing to implement the "Hotline" according to Directive 09 of the Ministry of Health; Maintaining and strengthening suggestion boxes in convenient locations for easy access by the public; Departments and wards actively receiving and promptly handling feedback from the public through suggestion boxes in accordance with the law; Building a civilized, friendly, and positive service style and attitude, free from negativity…
| The leadership of Military Hospital 4 briefed the medical officers and soldiers on the reform plan. |
The purpose of implementing reforms in the style and attitude of healthcare workers towards patient satisfaction is to change the perceptions and actions of healthcare workers by training their skills, communication, behavior, and patient-centered spirit; every action, deed, and word of healthcare workers will strengthen patients' trust in the healthcare sector in general and the hospital in particular, making Military Hospital 4 a reliable address for patients…
| Heads of departments and specialized units signed a commitment with the Board of Directors of Military Hospital 4. |
At the implementation conference, the heads of departments, divisions, and specialized units signed a commitment with the Board of Directors of Military Hospital 4 to implement "Innovating the style and attitude of medical staff in serving patients, aiming for patient satisfaction."
Thanh Son
