Provincial Social Insurance collects opinions to assess people's satisfaction level

Reporting to the inspection team, Director of the Provincial Social Insurance (PSI) Le Truong Giang affirmed: "Determining administrative reform (AR) as one of the key contents, the Provincial Social Insurance has focused on innovating business processes, promoting the application of information technology, creating favorable conditions for organizations, individuals and businesses when transacting with the Social Insurance agency".

Deputy Director of the Department of Home Affairs Le Dinh Ly spoke at the meeting. Photo: Thanh Le

Accordingly, the provincial Social Insurance has reduced the time to process administrative procedures: issuing health insurance cards without changing information is done on the same day when people request; adjusting information about relatives for people receiving monthly pensions and social insurance benefits, the processing time is reduced to 16 days compared to the regulation of 20 days; paying health insurance medical examination and treatment costs, processing direct payment records within the province is 20 days compared to the regulation of 30 days.

The provincial Social Insurance Department publicly posted 28/28 administrative procedures, records, and forms related to the fields of social insurance, health insurance, and unemployment insurance at the "one-stop" department; received and returned results of administrative procedure settlement through postal services in an open manner, promoting the implementation of electronic transactions in handling administrative procedures in all fields.

Ms. Le Thi Dung - Deputy Director of the Provincial Social Insurance reported on the administrative reform work of this agency in recent times. Photo: Thanh Le

“The new administrative reform solves the problem of building the image of “friendly and responsible” cadres, civil servants, public employees, and social insurance workers, while also creating conditions to increase the accessibility and benefits of insurance participants. The provincial Social Insurance deploys software to collect people's opinions and assessments of public services provided by the unit” - The head of the provincial Social Insurance sector emphasized.

At the same time, the unit builds and improves the quality of its staff and civil servants; synchronously deploys initiatives to improve the quality and efficiency of work, associated with administrative reform at agencies and units. In 2017, the Director of the Provincial Social Insurance recognized 90 grassroots initiatives of 191 staff. Of which, 2 initiatives associated with administrative reform were recognized by the Vietnam Social Insurance Industry Science Council.

Checking the settlement of administrative procedures at the One-Stop Department of Nam Dan District Social Insurance. Photo: Thanh Le

Concluding the meeting, Deputy Director of the Department of Home Affairs Le Dinh Ly highly appreciated the results of administrative reform work of the provincial Social Insurance.

At the same time, it is recommended that the provincial Social Insurance continue to pay attention to and enhance the Party's leadership role in administrative reform work; continue to review administrative procedures, propose to reduce administrative procedures, simplify dossier components; shorten the time to handle administrative procedures in a number of areas, creating favorable conditions for organizations, individuals and businesses.

The provincial Social Insurance needs to complete the software to manage the process of receiving and processing records and returning the results of handling administrative procedures; continue to improve the effectiveness of applying information technology in management, performing professional tasks, and using public services at a high level (level 3, 4); and collect people's opinions on the provision of public services of the industry so that people are increasingly satisfied when coming to the Social Insurance.

Director of the Provincial Social Insurance, Le Truong Giang, clarified the issues of concern to the inspection team. Photo: Thanh Le

The provincial Social Insurance also needs to direct the district-level Social Insurance to actively coordinate with authorities at all levels to better implement the one-stop mechanism in handling administrative procedures on birth registration, permanent residence registration, and issuance of Social Insurance cards for children under 6 years old.

Working scene. Photo: Thanh Le

At the same time, the provincial Social Insurance needs to strengthen inspection, supervision, and control to avoid the situation of taking advantage of the social insurance regime, etc.