Breakthrough in improving the quality of medical services at Cua Dong General Hospital
(Baonghean) - Throughout its construction and development journey, Cua Dong General Hospital has always focused on developing infrastructure and promoting the application of advanced medical techniques. Thanks to that, the hospital has achieved many achievements in public health care, successfully completing the tasks of the industry; creating trust and satisfaction in service quality.
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| Cua Dong General Hospital has achieved many successes in public health care, creating trust and satisfaction in the quality of medical services. Photo: Cao Phuong |
Discussing the orientation of developing the Hospital to become a high-quality medical facility in the North Central region, Mr. Nguyen Xuan Kien - Chairman of the Board of Directors, General Director of Cua Dong General Hospital affirmed: The Hospital identifies the focus on implementing new techniques, specializing in diagnosis and treatment for patients as a core and continuous task to improve the quality of sustainable medical examination and treatment. At the same time, focus on training and recruitment to improve the quality of human resources; Promote types of medical examination and treatment on demand, deploy high-quality health examination service packages, meeting all needs of the people; Continue to invest in renovating and upgrading modern infrastructure and equipment, building a friendly hospital brand, worthy of the trust of the people of the province and the region".
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| Comfortable space, the hospital room is fully equipped with air conditioning and a fan system to help patients feel comfortable. Photo: Cao Phuong |
Promote high-tech, specialized development
In the journey of carrying out the mission of taking care of people's health, Cua Dong General Hospital always identifies patients as the center, "special customers", thereby constantly striving to improve the quality of medical examination and treatment, providing high-quality medical services, and satisfying patients.
As a satellite unit of Bach Mai Hospital, the Hospital has had many opportunities to receive advanced techniques and special techniques that are only deployed at the central level. Over the past time, the Hospital has continuously improved the quality of human resources, to proactively update and master advanced medical techniques; improve the quality of medical examination and treatment. Currently, the team of nearly 400 employees at the Hospital is deploying and mastering nearly 5,000 services; of which more than 50% of the techniques belong to the province and central level.
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| The team of doctors at Cua Dong General Hospital successfully performed hip replacement surgery on a 100-year-old patient. Photo: Cao Phuong |
Outstanding such as: Laparoscopic and open surgery to treat malignant and benign stomach tumors; Laparoscopic and open surgery to treat colon and rectal tumors; Laparoscopic cholecystectomy; Laparoscopic and open surgery to place artificial mesh to treat inguinal and femoral hernias; Laparoscopic surgery to remove the spleen, adrenal glands, and liver cysts; Liver resection to treat liver tumors and gallstones; Laparoscopic surgery to remove mesenteric tumors and retroperitoneal tumors, hip replacement surgery, cruciate ligament reconstruction surgery, etc.; helping to successfully treat and save many complicated and critical cases.
In 2019, the number of patients admitted and treated at the hospital increased by nearly 110% compared to 2018, bed occupancy rate was nearly 100%; the number of surgeries reached over 104% compared to 2018.
The above “speaking numbers” are evidence of the synchronous development of professional capacity and innovation in service style and quality of Cua Dong General Hospital.
Many solutions to improve people's satisfaction have been effectively implemented by the Hospital in recent times, such as: Building a civilized and friendly service style; Establishing a Customer Care Team to guide and advise on medical examination and treatment procedures; Treating and supporting patients in the spirit of "a good doctor is like a mother"; promoting the application of information technology in hospital management, aiming to reduce administrative procedures, save time and travel costs for patients, etc.
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| Successful surgery to open pancreatic duct to remove stones and reconnect pancreas and intestine. Photo: Cao Phuong |
Patient Vo Thi N. (46 years old, Ky Anh - Ha Tinh) shared: “I have had signs of epigastric pain for many years now, my family took me to several hospitals for examination; I was diagnosed with pancreatic stones, chronic pancreatitis with pancreatic duct dilation, and was prescribed surgery by the doctors. Trusting the expertise of the medical team and the advanced medical equipment system, I decided to choose Cua Dong General Hospital for treatment. After 3 days of surgery, with the dedicated and thoughtful care of the doctors and nurses, my condition has completely improved; I can walk and eat normally.”
Efforts to meet the needs of high quality medical examination and treatment
With the orientation of building according to the model of “hospital hotel”, providing high-quality medical services to the people, Cua Dong General Hospital focuses on investing in facilities, departments with full amenities and modernity. Patients are examined, treated, and rested in a clean, airy space in the summer, warm in the winter, so the hospital has equipped the hospital with a system of fans, air conditioners, heaters in the examination rooms, rest rooms, etc.; helping patients recover quickly.
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| With a civilized and friendly service style, doctors and nurses bring patients a comfortable feeling during their treatment at the hospital. Photo: Cao Phuong |
At the same time, the Hospital develops medical examination and treatment services on demand. Accordingly, patients enjoy the benefits and incentives of high-quality health care services such as: Being directly examined, diagnosed, consulted and treated by professors, doctors and leading experts at the Central level; Health check-ups with modern technical services such as: 128-slice CT scan, magnetic resonance imaging, advanced laboratory testing system... And the Hospital upgrades and expands the required patient rooms in a modern and classy direction.
In order to achieve the goal of breakthrough in improving the quality of medical services, in recent times, the hospital has focused on implementing emulation movements, promoting the role of organizations and unions, and combining with reward regulations. Thanks to that, the hospital has increasingly developed comprehensively, creating trust with patients and affirming its brand.
