Issuing Passports via the Internet: CAHN's Breakthrough

With this new form, citizens can easily register anywhere and anytime without having to wait in line like before. In particular, passports will also be sent to their homes...

With the approval of the Minister of Public Security and the direction of the Director of Hanoi City Police, from March 20, 2014, the Immigration Management Department (QLXNC) has received and processed procedures for issuing ordinary passports via the Internet, at the address http//hochieu.CAHN.VN.

With this method, Hanoi is the first locality to apply the method of receiving passport requests online on the Internet and returning results to citizens at home.

This is considered a breakthrough in administrative procedure reform, aiming to reduce cumbersome procedures for people, creating the most favorable conditions for people when they need to carry out administrative procedures, contributing to State management in all fields.

With the new form, citizens can easily register anywhere and anytime without having to wait in line like before - Photo: GTVT

Before applying for passports online, people in the capital had to go to the Immigration Department many times, fill out many different forms and wait for the authorities to process and evaluate their documents through many complicated steps, causing a long time.

Due to cumbersome procedures, people are reluctant to travel, so there have been "brokers" who are always on duty, enticing people to lose money on services.

The Command Board of the Immigration Management Department said that in the past, on average, the unit received 400-500 passport applications per day, and at peak times, it could process up to 800 applications. Although since 2012, the Command Board of the Immigration Management Department has thoroughly implemented the viewpoint of serving the last person of the day; not letting applications backlog until the next day, in reality, there were many times when officers and soldiers fell into a state of work overload.

After the City Police applied for online passport issuance, people can download the application form on the website of the Hanoi Police Immigration Management Department, fill in personal information in the online passport application form and press the send button, in a total time of no more than 10 minutes.

After that, people bring their ID cards to the online passport reception department to take a photo, receive a declaration form to check the information and the application is completed. After 8 days, the passport will be delivered to the people's home by express delivery service, if the citizen has a need.

With this new form, citizens can easily register anywhere and anytime without having to wait in line as before. In particular, the passport will also be sent to the home address that the citizen registered, saving travel time.

The launch of online passport registration also reduces work pressure for officers.

The above model does not create additional human resources, because the officers in charge will take on this task. In particular, in addition to issuing and changing passports at 89 Tran Hung Dao, agencies, organizations and businesses that need to request passports for 10 or more people will also have officers sent to their place to complete the procedures.

After a period of implementing online passport issuance, Hanoi Police have received a lot of positive feedback from the people, because the procedures are quick and save time.

Ms. Do Thi Loan (Dan Phuong district, Hanoi) said: This new way of doing things by the Hanoi Police Department has helped people not only avoid having to travel many times and save on travel costs, but also save a significant amount of time for themselves and their families.

Sharing on Facebook, Ms. Phuong Loan (Nguyen Khang street, Cau Giay district) said: Just imagine if every day there are about 500 people lining up to make passports and 500 people coming to get their passports, now just sitting in one place and clicking the mouse has significantly reduced the number of people participating in traffic, reduced congestion, reduced emissions into the environment...

After more than a month of implementation, on April 29, 2014, the Immigration Department of Hanoi City Police received a total of 13,606 applications, of which 7,671 were received online (56.4%), and 5,935 were received normally (43.6%). Viettel Post Company received 5,779 passports to be sent home and successfully returned 3,378 passports.

Immediately after that, the City Police Director directed to reduce the time to issue ordinary passports to citizens from 8 days to 4 working days.

Along with continuing to promote administrative procedure reform in passport issuance, recently, the City Police have also actively implemented administrative procedure reform in household registration, identity card issuance, and car and motorbike registration issuance.

According to Vietnam.net