Update Viettel subscriber information in just a snap
(Baonghean.vn) - In order to support users in implementing the regulations of the Ministry of Information and Communications on standardizing prepaid mobile subscriber information, Viettel is now the pioneer network operator in guiding customers on how to use smartphones to update subscriber information through the My Viettel application right at home, extremely easily and quickly.
Pursuant to Decree 49/2017/ND-CP dated April 24, 2017, regulating the management of information of mobile information service users, the Ministry of Information and Communications stipulates that mobile information users lacking personal information must fully register before April 24, 2018. In case the user does not update personal information, the subscription may be one-way locked.
Besides going directly to Viettel stores,Viettelguide users on how to updateSubscriber information via smartphone, simple and convenient.
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In case the customer's subscriber information has not been standardized, the system will return the result "The subscriber needs to standardize information, add ID card, customer portrait photo"
If your subscription falls into this case, you just need to download and install the My Viettel application on your smartphone to supplement and standardize subscription information, with the following extremely simple and quick steps:
Step 1:Download and install the My Viettel application on your phone, via the following link:
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Step 2:Log in to My Viettel application with your subscriber information, if you do not have an account, select"Register".
Step 3:In the main interface of the application, select the item"Other"in the menu bar below, then select to“Customer Information”.
Step 4:Select the red text“To add profile information, click here”and enter your full personal information (full name, date of birth, ID number, front and back photo of ID card and portrait photo).
After entering all the information, select confirm.“I certify that the information I have provided is correct.”, add personal signature to the section“Sign confirmation”and choose"Confirm"to send subscriber information to Viettel for appraisal.
Step 5: You will receive a notification“Registration request successful”If the process of updating information for your subscription is complete.
At this time, Viettel will check the information you just sent above and after the verification period:
In case the information is correct/sufficient: Viettel staff will approve, the customer will receive an approved message from number 155.
In case of incorrect/incomplete information or suspicious signs: Customers will receive a message of rejection from number 155.
If there are any problems when updating information using the My Viettel application, you can also go directly to Viettel stores nationwide to update information for your subscription.
Find out more at:www.vietteltelecom.vn
Or contact the free customer service hotline: 18008098
