Officially lock 2-way for subscribers who have not standardized information

According to the reporter's records, at the transaction points of network operators such as VinaPhone, Viettel, MobiPhone... in Nghe An on the morning of April 15, the number of people coming to transact and standardize subscriber information has decreased significantly compared to the time of one-way lock.

People complete procedures to standardize information to unlock subscribers at VinaPhone Nghe An on the morning of April 15. Photo: QA

However, there are still subscribers who take advantage of the weekend to come and do the procedures.standardize informationbecause the sim has been locked in both directions since today. Most of the customers are middle-aged and elderly people who are not yet proficient in using technology devices, leading to the one-way lock period being exceeded and having to directly ask the network operator for support.

A representative of VNPT VinaPhone Nghe An said: Currently, the unit has officially locked 2-way for subscribers in the province who have not standardized information. In fact, the number of people transacting at the points has decreased significantly compared to the time of 1-way locking. The reason is that in the past 15 days, people have gathered to standardize information and unlock again. The 2-way locked SIM number may be a secondary SIM, the user did not notice or the SIM cannot be contacted...

For SIM cards that are locked in both directions, the subscriber must bring their identification documents directly to the network operator's transaction point to complete the unlocking procedures. It cannot be done at home as before because the SIM card will not be able to receive the OTP code sent by the network operator to log into the network operator's software.

Currently, network operators such as VinaPhone, Viettel, MobiPhone in Nghe An have directed transaction points to support people 24/7 to unlock their subscriptions when they are locked in both directions. Within 1 month, if the subscriber continues to not standardize the information, the SIM will be revoked according to regulations.

Viettel staff help people update their ownership information. Photo: QA

According to statistics from the Department of Telecommunications (Ministry of Information and Communications), from April 1 to now, 1.67 million SIM cards have been locked in one direction. The number of subscribers who have standardized their information to unlock is 473,000 subscribers. Thus, the whole country still has over 1 million subscribers who have been locked in two directions since today due to not standardizing personal information.

The Ministry of Information and Communications assessed that this subscriber information standardization campaign has been seriously implemented by network operators and has received widespread support from the public and the media to join hands in eliminating the problem of junk SIMs, junk calls, and scam calls that are causing many consequences for society./.