Preparing to launch VssID application - Digital Social Insurance

Implementing Resolution No. 28-NQ/TW of the 12th Central Executive Committee on reforming social insurance policies, aiming at the satisfaction of participants and beneficiariessocial insurance, health insurance, unemployment insurance policies, over the years,Vietnam Social SecurityAlways strive and be determined to implement many administrative reform solutions, apply information technology, with the desire to bring many convenient services to serve participants and beneficiaries of policies in the most convenient way.

Preparing to launch VssID application - Digital Social Insurance.

Many convenient services in electronic transactions between the Social Insurance agency and people, units and businesses have been provided by Vietnam Social Insurance, effectively used, recognized and highly appreciated by people, units and businesses, such as: integrating the provision of online payment services; declaring and paying Social Insurance via electronic transactions; integrating and connecting professional software to check and compare data collection, issuing Social Insurance books, Health Insurance cards, SMS messages; Chatbot system to support customers (automatically answering Social Insurance and Health Insurance policies using artificial intelligence)...

To better serve participants and beneficiaries of social insurance, health insurance, and unemployment insurance policies, Vietnam Social Security is preparing to launch and put into use the VssID application -Social insurance numberon two app stores Google Play - Android operating system and AppStore - IOS operating system. Specifically as follows:

App Features

The application is a convenient service on smartphones with many features and utilities that flexibly serve the essential information needs of participants and beneficiaries of social insurance, health insurance, and unemployment insurance such as:

- Provide information about: Health insurance card; Participation process (social insurance, unemployment insurance, occupational accident - occupational disease insurance, health insurance); Benefit information (one-time regimes: sickness, maternity, occupational accident - occupational disease); Medical examination and treatment book (note: the utility only provides health insurance treatment history of participants from 2017 - the time when Vietnam Social Security and health insurance treatment facilities officially linked health insurance treatment data of participants on the Health Insurance Assessment Information System - up to now);....

- Providing lookup utilities: Social insurance code; Social insurance agency; Medical facilities signing health insurance treatment contracts; Medical facilities issuing leave certificates for enjoying social insurance regime; Social insurance participating units; Collection points, agents for collecting voluntary social insurance, family health insurance...

- 24/7 online consulting support (Automatic response - Chatbot, support hotline 1900.9068, email, frequently asked questions) to promptly answer, advise, and support questions, concerns, and inquiries about social insurance, health insurance, and unemployment insurance for people.

- Provide news on Social Insurance activities; videos on social insurance, health insurance, unemployment insurance policies... to help people better understand the benefits, rights, as well as how to participate in social insurance and health insurance.

- Towards integrating utilities: health insurance cards, electronic social insurance books replacing paper books and cards; public services; online payments.... in the near future.

Application meaning

For any problems, please contact Vietnam Social Security Hotline 1900.9068 or the nearest Social Security agency for support.

VssID application - Digital Social Insurance will provide essential information related to the process of paying and enjoying social insurance, health insurance, unemployment insurance so that users know their participation process and the benefits they have enjoyed; monitor the obligation to pay social insurance, health insurance, unemployment insurance for employees of employers; contribute to publicizing and transparent information about the process of participating in and enjoying social insurance, health insurance regimes and policies.

VssID – Digital Social Insurance is also a direct communication channel to participants of Social Insurance, Health Insurance, and Unemployment Insurance, so that users can see the humane value of the Social Insurance and Health Insurance policies of the Party and State.

Application installation instructions

VssID application - Digital Social Insurance works on smartphones and tablets using Android 4.1 or IOS 9.0 operating system or higher. Users can access these two application stores and search with the keyword "VssID" to perform the download and installation steps similar to other applications. After installation, users start the application by clicking on the application icon on the mobile device screen. Users must have an electronic social insurance transaction account with the social insurance agency to log in and use the features and utilities of the application.

VssID application is easy to install and convenient.

Accordingly, to log in and use the functions and utilities of the application, users need to register an electronic transaction account with the Social Security agency. To register an electronic transaction account with the Social Security agency, users access the link https://dichvucong.baohiemxahoi.gov.vn/#/dang-ky and follow the instructions (enter the correct phone number to confirm the registration information and OTP code for future transactions).

After registering for an online electronic transaction account, the user prints the Declaration (signs and clearly states full name), submits the Declaration to the Document Reception Department of the Social Insurance Agency (the unit the user selected when registering in the Declaration); presents the ID card/Citizen ID card/passport to verify the information.

In case the application is valid, the system will issue and activate the personal account to use electronic transactions with the Social Security agency. The Public Service Portal of Vietnam Social Security will send an approval notice with information about the electronic Social Security transaction account to the email address (if any) and send a message to the registered phone number after receiving the complete application. The individual is responsible for changing the password of the account that was initially issued and changing the password at least once every 6 months to ensure safety and security.

The issue of information security for participants is always a top priority for Vietnam Social Security in the process of building the VssID application - Digital Social Insurance.

In case the application is invalid, the Vietnam Social Security Public Service Portal will send a notice of non-acceptance of the registration for using electronic transaction methods to the email address (if any) and send a message to the registered phone number after receiving the application, providing the reason for non-acceptance of the application. Individuals will use this notice to complete the registration information.

For any problems, please contact Vietnam Social Security Hotline 1900.9068 or the nearest Social Security agency for support.

Secure participant information when using the application

The issue of information security for participants has always been a top priority for Vietnam Social Security in the process of building the VssID application - Digital Social Insurance. This application will provide highly confidential personal information (such as: Information on health insurance cards; participation process, enjoyment of social insurance, health insurance, unemployment insurance; health insurance treatment history...), only account owners can look up and exploit their own social insurance, health insurance, unemployment insurance participation data.

At the same time, Vietnam Social Security is moving towards integrating public services, online payment services for individuals on the application, etc., so to use the application, it is required that users must have an electronic transaction account with the Social Security agency (authenticated similarly to when registering to use an Internet banking account with a bank) to protect users' personal information.

During the process of logging in and using the VssID application - Digital Social Insurance, if you encounter any problems or need to clarify the information provided on the application, users can contact the Vietnam Social Security Hotline 1900.9068 for support, answers and specific instructions.