Ensuring ATM service quality during the April 30th - May 1st holiday.

The State Bank of Vietnam has just requested that ATM service quality, security, and safety be ensured, especially during the upcoming long holiday period of April 30th and May 1st.

Accordingly, the State Bank of Vietnam requires card issuers and card payment organizations to direct and rectify relevant units involved in the operation of ATM networks, strictly comply with the regulations in Circular No. 36/2012/TT-NHNN (especially regarding cash replenishment, incident handling, and resolution of inquiries and complaints), proactively plan for ATM maintenance personnel, and continuously improve ATM service quality to avoid cash shortages or service interruptions during the upcoming April 30th and May 1st holidays.

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Simultaneously, review, inspect, maintain, and service ATM systems and equipment installed at ATMs to ensure the quality, security, and safety of ATMs, in compliance with the regulations in Circular No. 47/2014/TT-NHNN; coordinate with the police and local security forces in the prevention and control of ATM-related crimes; strengthen measures to protect and monitor ATMs (especially nighttime security measures) to prevent ATM vandalism during holidays, which could negatively impact banking operations; proactively monitor and promptly respond to public feedback on issues arising from the unit's ATM operations.

The State Bank of Vietnam also requested its provincial and centrally-administered city branches to strengthen inspections and monitoring of the operation, security, and safety of ATM systems in their respective areas, ensuring strict compliance with the regulations in Circular No. 36/2012/TT-NHNN and Circular No. 47/2014/TT-NHNN of the Governor of the State Bank of Vietnam, and to strictly handle violations related to ATM operations in their areas.

In addition, direct card-issuing organizations and payment organizations in the area to allocate sufficient cash to ensure adequate cash disbursement and ATM replenishment; closely monitor information and incidents related to ATM service quality reported in the media and direct relevant units to respond to the press on the results of handling the incidents, while also reporting to the State Bank of Vietnam; direct card-issuing organizations and card payment organizations in the area to increase vigilance against criminal methods and tactics and take appropriate measures to prevent and combat crime, ensuring ATM security and safety.

According to chinhphu.vn