Vinh Power Company is piloting the EVN digital application to provide customer care directly to households.
As part of the digital transformation program and customer service enhancement efforts of Nghe An Power Company, Vinh Power Company recently collaborated with local authorities to pilot a program providing direct support to residents in installing the Customer Care application (EVN CSKH App) in Ben Thuy 14 and 15 blocks, Truong Vinh ward, Nghe An province.
Immediately after deployment, the Vinh Power Company's task force coordinated with 4 members of the neighborhood committee to flexibly implement a 3-pronged model: maintaining 1 fixed group at the neighborhood meeting hall and 2 mobile groups directly "going door to door".
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This method helps to reach remote areas, especially providing timely support to target groups such as the elderly, those with limited mobility, or those who have difficulty accessing information technology.
On the first day of the campaign, the task force directly assisted hundreds of customers in installing, activating, and successfully linking their customer codes (code PA13VH…) directly on their mobile phones. The guidance process also included disseminating information and advising on safe and economical electricity usage in households.
Besides the achievements, Vinh Power Company also frankly acknowledged the practical difficulties encountered on the ground, such as the incompatibility of some customers' older equipment with the application, or discrepancies between the phone number information and the electricity purchase contract, causing difficulties in receiving the OTP verification code.
To prepare for widespread deployment throughout Vinh City from now until December 2026, Vinh Power Company will apply a phased approach, completing the project block by block. Simultaneously, the company will maintain a mobile team (a minimum of 2 power company employees and 1 block officer) to reassure residents and provide guidance, review, and standardization of contract information directly on-site.
This is a practical step demonstrating the motto "customer-centric," helping people master electricity management technology, aiming for a strong breakthrough in the digital transformation campaign of the electricity sector in general and Nghe An Power Company in particular.
