Actress Ngoc Lan received an apology from the insurance company.

During the meeting, the representative of the Life Insurance Company said that they "understand why customer Ngoc Lan posted the incident on social media".

The company always listens to questions and explains about customers’ benefits. According to him, the actors’ suggestions are the basis for the company to improve the quality of service.

The company representative apologized to customer Ngoc Lan for "not providing the perfect service as expected." She accepted the apology and continued to maintain her and her son's insurance contract.

Since her divorce and becoming a single mother, Ngoc Lan has purchased insurance to ensure that her son Louis will receive the necessary financial support in case something unfortunate happens to her.

When signing the contract, she herself was not clearly advised and did not understand the terms in it. Therefore, when she learned that her contract was for 74 years, and her son's contract was for 42 years, she was confused and livestreamed to share her feelings.

Ngoc Lan in a working session with insurance representatives.

Through her sharing, Ngoc Lan aims to warn people to clearly understand life insurance products before signing instead of "exposing" the insurance company or denying the benefits of insurance.

What Ngoc Lan wants is for her rights to be guaranteed, specifically, drafting a new contract, maintaining the highest insurance package and eliminating products that do not meet her needs.

"My biggest goal is to bring a good future to my son," the actor said.

Regarding the noise after the live broadcast, Ngoc Lan said that some unofficial websites and news sites had edited and remixed the content of her speech with false headlines, causing the incident to go too far.

Ngoc Lan suffered a lot of criticism, humiliation, and even threats; her family and the brands she represented were also greatly affected. This made her feel very guilty towards her relatives and partners.