The working delegation of the Ministry of Science and Technology inspected the provision and settlement of administrative procedures and online public services in Thanh Vinh ward, Nghe An province.
On the morning of August 12, the Field Inspection Team providing and handling administrative procedures (AP) and online public services at agencies and units handling APs worked with Thanh Vinh ward, Nghe An province.
Comrade Nguyen Thanh Phuc - Director of the National Digital Transformation Agency, Ministry of Science and Technology as head of the delegation.
On the side of Nghe An province, there were leaders of the Department of Science and Technology and the Provincial Public Administration Service Center.
Thanh Vinh is a ward established on the basis of merging all wards: Le Loi, Quang Trung, Cua Nam, Dong Vinh, Hung Binh and Hung Chinh commune, Vinh city (old). This is a ward with an area of only over 15.5 km2.2, however, the population is over 123,000.
During 1 month of operation, Thanh Vinh Ward Public Administration Service Center processed a huge number of records, with a total of 2,718 records, accounting for a large proportion of records on certification (1,182 records), household registration (748 records), social security (417 records)...; of which, the number of records submitted online reached 65.8%. The processing results showed that the number of records processed by the ward on time or before the deadline accounted for 99.9%.
At the meeting, based on a review of 1 month of operation, the leader of Thanh Vinh ward recommended that the Ministry of Justice improve the operational capacity and activities of the Public Service System for birth and death registration and the electronic civil status software system to meet the requirements of data lookup, connectivity, and synchronization with the Information System for handling administrative procedures.
The Ministry of Finance shares, connects, and integrates data synchronously between the Business Registration System in the electronic environment, the National Public Service Portal, the National Database System on Business Registration, and the Administrative Procedures Handling Information System of provinces and cities.
Thanh Vinh Ward proposed to support funding for purchasing and upgrading facilities and equipment for the Public Administration Service Center, creating the most favorable conditions for receiving and handling administrative procedures to serve the needs of people and businesses; have new guidance documents on supporting the regime of officers on duty at the Public Administration Service Center (the lowest support level is equivalent to the old district level).
The leaders of Thanh Vinh ward also requested the province to study and issue specific instructions on allowing the authorization of the Deputy Director of the Public Administration Service Center to sign documents for organizations and citizens to facilitate the transaction process, shorten the time, and improve people's satisfaction.
The ward also proposed that the Provincial People's Council issue a Resolution detailing the scope of tasks and powers authorized to civil servants of the People's Committee at the commune level to conveniently and effectively carry out administrative procedures in the field of authentication; issue additional Digital Certificates to organizations and individuals for timely digital signature; decentralize and synchronize land records received by the Ward Public Administration Service Center so that the centers can monitor, look up, and grasp the number of records received and resolved.
After working and listening to recommendations and proposals from the ward's practices, the Inspection Team went directly to inspect the Thanh Vinh Ward Public Administration Service Center.
Here, the delegation focused on assessing the conditions of facilities, equipment, information technology infrastructure system; the process of receiving, processing and returning administrative procedure results; the capacity and service style of the staff and civil servants.
The delegation also observed and recorded feedback from people coming to transact, in order to promptly grasp existing difficulties and problems, thereby proposing solutions to improve service efficiency and quality of administrative reform in the locality.
