The clock still spins when no water is used.

On the morning of September 19, after receiving feedback from residents in Hung Binh ward, Vinh city, we directly met with households to verify and learn about the reality.

At house number 26 Vinh Yen street, Hung Binh ward, Vinh city, Mr. ThaiVan Vinh (homeowner) stated that for many months now, his family's water meter has been running but not discharging water.

“More than 2 months ago, around June 2022, while sitting in front of my house near the location of the water meter, I accidentally flipped the protective cover of the box.water meterI found that the clock was running smoothly, while no one in my house was running the water tap" - Mr. ThaiVan Vinh said.

Vinh City residents report that their family's water meter turns on by itself when no water is used. Photo: HT

Mr. ThaiVan Vinh added that, seeing such a strange phenomenon, he was curious to check the meters of the surrounding households and saw the same phenomenon. Informing the households about this situation, the households checked and realized another situation, which was that when the adjacent households used water, even if the neighboring households did not drain the water, the meters would still spin.

To verify people's feedback, on the morning of September 19, we, together with households on Vinh Yen Street, conducted an "experiment" of flushing water and observing the operating status of the water meter.

At the water meter of house number 26, after closing all the water taps of this family, we and the owner of house number 28 released the water valve of house number 28, and the water meters of both houses turned at the same time. However, the water meter of house number 28 (which was discharging water) turned at a fast speed, while the meter of the adjacent house number 26 (which was not discharging water) still turned at a slower speed.

Continuing to “experiment” with the meter of household number 51 opposite household number 26, we also observed similar results. Therefore, the residents of Hung Binh ward reporting that the water meter was still running even though the faucet was not turned on is true.

Also according to Mr. Vinh's presentation, around June 2022, when discovering this situation, Mr. ThaiVan Vinh called the water bill collector but waited for a long time without seeing any solution, so he went to Nghe An Water Supply Joint Stock Company to report. After that, the Company also sent technical staff to check, confirmed that this situation had occurred, and had a record confirming a "technical problem". To fix it, the Water Plant staff installed an additional one-way valve on Mr. Thai's family's water pipe.Van Vinh. “After installing the valve, the family's water bill has decreased compared to the previous month. However, the "self-rotation" of the meter has not stopped, although the self-rotation speed has decreased compared to before" - Mr. ThaiVan Vinh presented.

Sample of water meter for households on Vinh Yen street, Hung Binh ward. Photo: HT

Some households along Vinh Yen Street also expressed their agreement and confirmed that even though the water was not discharged, the meter still turned like Mr. Thai.Van Vinh's reflection is true. "We only found out after hearing Mr. Vinh talk about this. Normally, we pay the water bill every month when we get a notice, but we never check the meter so we don't know about the problem of the meter turning by itself" - said a homeowner on Vinh Yen street.