Paying premiums on time - how to ensure insurance buyers' rights against risks during the epidemic season

Due to the complicated epidemic situation, Mr. Tan (Hanoi) did not return to his hometown to celebrate Tet with his family as originally planned. Without him, the Tet atmosphere of the whole family was somewhat deserted and lonely. Thinking about not returning to visit his parents, he decided to use the money he saved for this trip to pay for two life insurance packages that his parents had bought a few years ago. He considered it a meaningful New Year gift for his parents at the beginning of the New Year.

Although still healthy and have stable jobs, Tan's parents are both approaching retirement age. Since working away from home, Tan has proactively advised his parents to buy insurance to prepare for times when the weather changes and they are not around to take care of their children. Moreover, insurance is also a savings account for when they retire. Thanks to that, the worries and concerns of a child far from home like Tan have been somewhat alleviated, especially when the epidemic broke out suddenly and lasted for the past 2 years.

Every year, his parents usually ask a consultant to come to their house to collect the fee. This year, due to the pandemic, his parents are hesitant to meet in person. Without much difficulty, Mr. Tan researched and chose the remote payment method to pay the insurance premium on time for his parents' contract.

Thanks to the remote premium payment utility, Mr. Tan can easily pay insurance premiums on time on behalf of his parents. Illustration photo

According to a Prudential Insurance expert, despite being affected and affected by the epidemic, thanks to digitalization and the application of modern technology, all services that the company provides to customers are guaranteed, and customer care has not been interrupted during the past time. The number of transactions moving from offline to online is increasing, showing that these services have really won the hearts of customers and are becoming familiar to them. Along with other industries, the trend of contactless transactions is really booming.

“For example, paying insurance premiums. Previously, customers often paid premiums through consultants or at insurance company transaction points... but now most of our customers prefer to use this service remotely. At Prudential, together with reputable partners such as Momo, ViettelPay, ZaloPay, VNPAY-QR..., the company constantly diversifies and expands free insurance premium payment channels so that customers have more options, meeting expectations as well as ensuring customers' safety against the epidemic". The expert added.

Not only at Prudential, most insurance companies focus on digital transformation in their operations, especially in the stages that customers are interested in and have many needs such as paying insurance benefits, paying fees, or managing contracts... Thanks to that, these activities all meet the requirements of convenience, speed, as well as ensuring connectivity between customers and businesses, even during the peak of social distancing.

Thanks to positive changes and quick adaptation to the new situation, the life insurance industry has maintained a steady growth momentum over the past two years. According to statistics from the Insurance Supervision and Management Department, total insurance premium revenue in 2021 is estimated at VND 214,958 billion, up 15.59% over the previous year. This figure also shows that although the epidemic has significantly affected income, people's interest in health and financial security has increased significantly. Insurance continues to be an effective protection, investment and accumulation channel for many people.

Paying insurance premiums on time is a fundamental and necessary obligation to maintain the validity of the contract and ensure the rights to protect the health and life of the insured. Especially in the context of the current unpredictable epidemic, maintaining the insurance contract is even more meaningful.

Nowadays, there are many products on the market.insurance productswith different payment terms for customers to choose according to their needs and financial capabilities. Participating in insurance and completing the obligation to pay insurance premiums is a solid preparation to help customers feel more secure against unexpected incidents and uncertainties that may occur. Moreover, paying premiums on time will also ensure that the buyer receives full maturity benefits when the contract ends.