Vietnam's international internet will be stable from October 26

The problem with the AAG international submarine cable on October 12 could be completely resolved after two weeks.

Often working with foreign partners, Mr. Quoc Hoan (Cau Giay, Hanoi) said that these days he has to stay up until 2-3am to send documents because the Internet is very slow. "Normally, it is difficult to access the Internet during peak hours in the evening, but the days when the cable is broken, my work is affected even more," he complained.

Similarly, Ms. Thanh Thuy (Nam Tu Liem, Hanoi) also complained that the Internet speed last week was significantly reduced. "I find that using the Internet in Vietnam is quite cheap, but the quality is unstable. I hear that the cable is constantly broken, and users are in a passive position."

According to an Internet Service Provider (ISP) in Vietnam, the AAG submarine cable system had a problem on October 12 at the S1i segment. This interruption affected the Internet connection from Vietnam to international destinations in the direction of Hong Kong.

The AAG fiber optic cable is expected to take 14 days to repair during the October incident.

The AAG fiber optic cable is expected to be repaired from October 18 and the transmission channel will be fully restored on October 26. However, the ISP said the troubleshooting schedule may change, depending on the weather.

On the same day, October 12, another submarine cable line, SMW-3 (connecting Southeast Asia, the Middle East and Europe), was also interrupted.The operator said the cable had a fault in the sea near China and would be repaired on October 20.

How fiber optic cable is repaired

The signal loss on October 12 was the fourth time the AAG submarine cable had a problem in 2017 alone.Carriers claim to have contingency plans in place for unusual situations, but there are still groups of users affected.

At the end of August 2017, not only AAG but also two other international submarine cable lines, SMW3 and Lien A (IA), simultaneously encountered problems. By the beginning of October, these systems had restored 100% of their transmission channels.

According to VNE