Opening of the system reflecting online interactions between people and the government of Hoang Mai town

On the morning of August 7, the People's Committee of Hoang Mai town and VNPT Nghe An held a conference to sign a cooperation agreement and press the button to launch the application "Hoang Mai I love".

Attending the ceremony were comrades: Vo Thi Minh Sinh - Member of the Provincial Party Standing Committee, Chairwoman of the Provincial Fatherland Front Committee; Le Ngoc Hoa - Vice Chairman of the Provincial People's Committee; leaders of a number of provincial departments, branches and sectors; representatives of leaders of Nghi Loc, Con Cuong districts and Hoang Mai town. Photo: Thanh Le

Strengthening interaction between government and people

At the ceremony, representatives of the People's CommitteeHoang Mai townand VNPT Nghe An have approved the content of the agreement and signed a cooperation agreement on telecommunications and information technology for the period 2021 - 2025. At the same time, pressed the button to launch the application "Hoang Mai I love".

Chairman of Hoang Mai Town People's Committee Nguyen Huu An spoke at the ceremony. Photo: Thanh Le

This is a solution to support people in reflecting and making recommendations as well as helping government agencies grasp and promptly resolve people's reflections and recommendations in the area. The system is built through 2 platforms: website and mobile application.

Director of VNPT Nghe An HMs. Thi Thuy Trang spoke at the ceremony.Photo: Thanh Le

With just a few simple steps, people can immediately report violations in the fields of urban order, traffic, etc. in their area to government agencies anytime, anywhere.

The system helps to secure the information of the person reporting the violation, at the same time, the progress of the handling can be monitored right on the software system and objectively evaluate the handling of the violation and their level of satisfaction.

Vice Chairman of Hoang Mai Town People's Committee Nguyen Anh Van approved the content of the Cooperation Agreement. Photo: Thanh Le

The online feedback and interaction management system between people and the government, called “Hoang Mai I Love”, was deployed today, demonstrating the town’s determination to promote the application of IT in management and operation, creating a modern working environment, saving time, costs, and reducing documents and papers.

This also demonstrates the desire to learn, accompany, serve and listen to the feedback and recommendations of people and businesses in order to continuously develop the town and soon achieve the criteria of a type 3 urban area by 2025.

Signing of cooperation agreement between Hoang Mai town and VNPT Nghe An. Photo: Thanh Le

Digital transformation solutions

Speaking at the ceremony, Vice Chairman of the Provincial People's Committee Le Ngoc Hoa acknowledged and highly appreciated and commended Hoang Mai town for its determination in applying information technology in management and direction.

According to the Vice Chairman of the Provincial People's Committee, in the development of the 4th industrial revolution, the administrative innovation of Hoang Mai town government in directing and operating in the direction of modernization and digital transformation.

Leaders of the province, Hoang Mai town and VNPT Nghe An pressed the button to launch the online interactive system. Photo: Thanh Le

Innovation and application of information technology is an inevitable trend, creating a driving force to promote all socio-economic activities, aiming at connecting the government with businesses and people in the fastest and most convenient way, helping Hoang Mai town integrate deeply into the domestic economy, promote economic restructuring, increase labor productivity, increase competitiveness and especially promote the connection between people and the government to promptly resolve arising problems.

Therefore, applying new achievements and promotingdigital transformationIn state management in general, and in managing interactions between people and the government in particular, it is extremely necessary.

Vice Chairman of the Provincial People's Committee Le Ngoc Hoa spoke at the ceremony. Photo: Thanh Le

Vice Chairman of the Provincial People's Committee Le Ngoc Hoa noted that in order for the software "Hoang Mai I love" and the strategic cooperation agreement to deploy digital transformation solutions for the period 2021 - 2025 between the Town People's Committee and VNPT Nghe An to achieve the set goals, Hoang Mai needs to focus on a number of tasks.

That is to deploy to cadres, civil servants, public employees, and units to install and use the software "Hoang Mai I love", at the same time coordinate, support the inspection, and handle the feedback and recommendations of people and businesses in a timely manner, in accordance with functions and tasks, and not let unresolved content accumulate, causing public outrage.

Hoang Mai City Party Secretary Le Truong Giang speaks at the ceremony. Photo: Thanh Le

Well implement the contents of the strategic cooperation agreement on digital transformation solutions for the period 2021 - 2025 between the Town People's Committee and VNPT Nghe An.

Coordinate with VNPT Nghe An to do a good job of system administration, regularly grasp the results of responding to feedback and recommendations from people and businesses on mobile devices.

Promote propaganda work on information channels so that people and businesses can grasp the content and form of feedback and recommendations and monitor the results of handling feedback...

The system was built by VNPT through 2 platforms on the website: http://patt.hoangmai.gov.vn and mobile application: Hoangmaitoiyeu. The system helps the government grasp the problems, recommendations and reflections of people and businesses in all fields, contributing to building a creative and developing Hoang Mai town.