Nghe An State Treasury improves service quality

Headquarters of the State Treasury of Nghe An province. Photo courtesy of PV

Implement well the management of State budget funds in the area.

With the goal and motto of action "Continuing to strengthen the application of information technology, aiming at the initial steps of digital transformation and improving service quality", the State Treasury of Nghe An has synchronously deployed key solutions and tasks to successfully implement the socio-economic goals in 2022.

In particular, the outstanding work is the State budget collection. Nghe An State Treasury has proactively coordinated closely with local revenue agencies (Tax, Customs) to effectively implement the contents of State budget collection coordination and authorized collection of administrative fines through the commercial banking system. Accordingly, it has quickly focused, fully, promptly and accurately accounted for revenues for all budget levels; provided information and data on budget collection regularly and promptly, effectively serving the direction and administration of leaders at all levels.

In 2022, Nghe An State Treasury organized the signing of a cooperation agreement with Lienvietpostbank and VPbank to expand the state budget collection network. Up to now, Nghe An State Treasury has coordinated with 7 commercial banking systems in the area (Vietcombank, VietinBank, Agribank, BIDV, MBBank, LienVietPostBank and VPbank). Coordinated with commercial banks to implement the collection of administrative fines using electronic receipts printed from the TCS-NHTM program. Shortened implementation time, creating favorable conditions for organizations and individuals to fulfill their obligations to pay the state budget. State budget collection results: As of November 30, 2022, it was 19,565 billion VND/plan 14,997 billion VND, reaching 130.47% of the plan.

Nghe An Provincial State Treasury always improves the quality of receiving and processing documents through online public services. Photo: Hoang Vinh

The work of controlling State budget expenditures continues to be strengthened. Closely following the Resolution of the Government, Directive of the Ministry of Finance, State Treasury, People's Committee of Nghe An province on the implementation of financial and budgetary tasks in 2022, Nghe An State Treasury has coordinated with departments, branches, sectors and budget-using units to deploy many solutions to contribute to promoting disbursement of investment capital, promptly meeting the spending needs of budget-using units, while still ensuring strict management, in accordance with the regime and within the assigned budget estimates for State budget expenditures.

In particular, the coordination regulations in management, payment and settlement of investment projects using investment capital in Nghe An province (Regulation No. 152/LCQ/KHĐ-TC-KBNN dated March 22, 2022) between the Department of Finance, the Department of Planning and Investment and the State Treasury of Nghe An were developed and signed. Along with that, the control of regular State budget expenditures through the State Treasury (excluding payment orders) was implemented: VND 25,786 billion/VND 30,010 billion, reaching 86% of the assigned estimate. Control of payment of investment capital and CTMT was VND 12,276 billion/plan VND 20,269 billion, reaching 61% of the capital plan.

To ensure absolute safety of State money and assets assigned to the State Treasury, Nghe An State Treasury regularly does a good job of ensuring security and safety, focusing on controlling electronic bilateral payments, controlling budget expenditures, cash receipts and disbursements, and managing State Treasury deposit accounts at banks. Carry out self-inspections, surprise inspections, and remote monitoring of treasury management to ensure absolute safety of State money and assets. Proactively coordinate with relevant units in the area to do a good job of ensuring security and safety of money and assets in the State Treasury system.

Promote digital transformation and improve service quality

Completed the integration of 11/11 State Treasury administrative procedures onto the National Public Service Portal; to date, 100% of budget-using units in the area (except for security and defense units) have participated in the State Treasury's online public services at level 4 with the number of State budget expenditure documents via online public services reaching 99.95%. Continuously improve the quality of receiving and processing records via online public services. Directed the implementation of solutions for remote monitoring, strengthened inspection and supervision of the reception and processing of administrative procedure records in the control of State budget expenditures on the online public service portal.

In particular, Nghe An State Treasury has authorized all cash collection and disbursement through the local commercial banking system. Therefore, in 2022, there will be no cash collection or disbursement at the State Treasury, which is a premise to accelerate the implementation roadmap of the Treasury 3 no's "no cash, no paper documents, no direct customer transactions". Implementing the automatic interbank electronic bilateral payment program, contributing to reducing payment time of State budget users.

The Vinh Ancient Citadel Project received timely disbursement of capital from the State Treasury of Nghe An province. Photo: TL Lam Tung

Promote the application of information technology in management, direction and operation through the internal Email system, ioffice, the State Treasury professional forum and the industry's application software. Publicly implement, promptly and fully post administrative procedures in the State Treasury field according to the decision of the Ministry of Finance and the contents and addresses for receiving feedback and recommendations from organizations and individuals in accordance with the functions, tasks and management requirements; well organize the work of receiving people, handling petitions within the authority. Regularly review and effectively apply the quality management system according to TCVN ISO 9001:2015 standards. Thereby, making business processes transparent; improving the quality, efficiency of operations and provision of public services.

The unit has tightened discipline in performing public duties, especially tasks related to processes, procedures, and handling administrative records for transaction units. Paying attention to education, training, and fostering civil servants, improving their qualifications, capacity, and professional skills, sense of responsibility, working attitude, communication culture, and behavior according to Decision No. 2594/QD-KBNN dated June 7, 2022 of the General Director of the State Treasury (during the year, officials were sent to attend Advanced Political Theory Course: 1 person; Intermediate Political Course: 5 people; Senior Specialist: 9 people; State Management Specialist: 22 people; Master's Degree: 5 people; 4.0 Digital Transformation Training and Treasury Professional Training Courses: 248 people)...

In 2023, the State Treasury will continue to closely follow the directions of the Government, the Prime Minister, the Ministry of Finance, the State Treasury, and the People's Committee of Nghe An province to successfully implement the socio-economic goals of 2023. Strive to complete 100% of the targets assigned by the Provincial People's Committee and the State Treasury. Closely coordinate with the revenue agencies to effectively perform the task of collecting the State budget, in order to promptly concentrate revenues into the State budget, contributing to the completion of the State budget revenue estimate in 2023. Ensure absolute security and safety of State money and assets assigned to the State Treasury for management./.