Always listen and understand the patient

(Baonghean) - With more than 26 years of work experience, Ms. Dong Thi Khanh Hoa, head nurse of Tay Bac Nghe An General Hospital,is a nurse who always listens and understands the pain of the patient, sympathizes and shares the loss of the patient's family.

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When meeting and talking with Ms. Dong Thi Khanh Hoa, we can see that she has a talent for the profession, the simplicity, sincerity and friendliness radiate on her face. As the Head of the hospital's nursing department, and Deputy Secretary of the Inter-departmental Party Cell (Planning - Nursing Department), throughout her work, she always considers taking care of patients not only a joy and happiness but also a noble responsibility.

She is a dynamic person, practices what she preaches and is also a leader and role model in all fields, especially in emulation movements launched by the unit and the health sector.

Ms. Dong Thi Khanh Hoa (middle) takes care of a patient. Photo: Thu Hien

To improve the knowledge of the nursing staff, she advised the hospital leadership to organize training and update new knowledge to improve the skills of the nursing staff, midwives, and technicians on infection control; safe injection; safe use of drugs in patient care. Every month, she collects feedback from patients and their families to promptly correct any shortcomings.

Ms. Hoa shared: “As a doctor, you must always improve your knowledge, professional skills as well as your communication attitude towards colleagues, patients and their families. Especially nurses like us, must always listen and understand the pain of patients, sympathize and share the losses and worries of patients' families.”

Therefore, although the job is very busy, she is not afraid of difficulties, hardships, constantly learning to improve her qualifications in all aspects, and caring to help colleagues when necessary.

For the young nursing team who are new to the profession, she is willing to hold their hands and guide them enthusiastically. She also spends time visiting and encouraging patients, understanding their thoughts and wishes, and is willing to explain their concerns and questions to help patients feel secure and confident when coming to the hospital for treatment.

She is always at the forefront of propaganda work, mobilizing her colleagues to actively participate in the movement to support patients, voluntary blood donation, young doctors club; building the charity fund "Poor patients", "Bowl of love porridge" to serve poor patients on weekdays at the hospital.

Ms. Hoa also actively participated with colleagues in researching many scientific topics that were highly appreciated and applied in practice at the hospital, such as: Safe injection in hospital clinical departments; Monitoring and caring for patients with indications for infusion in hospital clinical departments; Evaluating nurses' knowledge and practices on safe and reasonable use of drugs in patient care in clinical departments of Tay Bac Nghe An General Hospital from March to October 2016...

With the achievements from 2013 - 2016, Ms. Hoa always achieved the titles of "Emulation fighter at the grassroots level"; "Excellent medical ethics" in 2010-2011; Typical example of "Good at public work, good at housework in the period 2010 - 2015". She was awarded a Certificate of Merit from the Ministry of Health; a Certificate of Merit from the Chairman of the Provincial People's Committee; a Certificate of Merit from the Provincial Labor Federation. In 2016, the unit proposed the Prime Minister to award a Certificate of Merit.

Thu Hien