During the Covid-19 pandemic, what do network operators do to ensure information for customers?

During the complicated epidemic period, the Government implemented "social isolation", people's work, study and daily life were all affected... More than ever, at this time, people's information needs need to be ensured to be smooth, fast and timely. In addition, the need to work online, meet online, study... of officials, employees of units, businesses and students has also increased. Therefore, ensuring communication and telecommunications connection is identified by network operators as one of the top important tasks today.

Ensureseamless connection

As the number 1 network operator in terms of subscribers and 4G stations in the province, Viettel Nghe An promptly issued an action plan from the very beginning to ensure smooth communication and the fastest speed for people in the whole province during the Covid-19 epidemic.

Viettel doubles internet bandwidth for all customers to support online work and study during the Covid-19 pandemic. Photo: Document

Specifically, regarding ensuring infrastructure and telecommunications connections to serve the people, Viettel has recently upgraded home wifi bandwidth for customers using Viettel's fiber optic Internet (wifi) and digital television, doubling data traffic for mobile customers without charging any additional fees.

Even though the epidemic is complicated, when there is an incident, regardless of day or night, Viettel employees are always present promptly to fix it and ensure smooth information for customers.

Ktimely supportepidemic prevention work

In order to serve the essential needs of people during the epidemic season, which is information and carry out urgent tasks of propaganda work, Viettel has coordinated with the Ministry of Information and Communications and the Ministry of Health to deploy propaganda content to the entire population, through text messages to notify and recommend disease prevention and control.

At the same time, Viettel has also urgently deployed hundreds of free TV bridges to serve meetings from the Ministry of Health to the grassroots; built software to serve the Ministry of Health such as the Covid Health Vietnam news app, the Vietnam Health Declaration software. At the same time, Viettel also called for support for Covid-19 by texting: CV to 1407 (20k/time) or CV n to 1407 (n is the number of times 20k; For example, if you want to support 100k, text CV 5 to 1407).

Vietnam Health Declaration software.

Regarding support work in concentrated quarantine areas: Viettel Nghe An has coordinated with authorities at all levels to ensure communication; deploy free wifi (if requested by the unit); optimize 3G, 4G network quality or upgrade capacity to ensure the best network quality for people to use. Viettel implements a policy of free data and calls on mobile phones for frontline staff in quarantine areas and people who are being quarantined at concentrated locations.

Implementing the State's policy, joining hands with the whole people to fight the epidemic, Viettel Nghe An also coordinated with the Military Region 4 Command to donate masks to the Doan An Nursing Center of Military Region 4 - Cua Hoi.

Viettel Nghe AnDonating masks to the Doan An Nursing Center in Military Region 4 - Cua Hoi. Photo: PV

Cprovide new applications,serving people during the epidemic

In order to serve the essential needs of working, studying and living of people, Viettel also offers many applications and convenient support tools to facilitate communication, connection and serve people's daily life during the complicated epidemic period: Viettel Study - free online learning onhttps://viettelstudy.vn; online payment solution for electricity, water, telecommunication, tuition, insurance, finance, airline tickets... on the applicationViettelPay; shop for essential products through e-commerce siteshttps://voso.vn/;applicationMy Viettelhelp customers proactively look up promotions, register for packages, check usage details, receive incentives... without having to go to the store.

During this period, Viettel Nghe An is also implementing a promotion program for customers using 3G/4G data with the opportunity to receive 1 gold bar and many other attractive prizes.

Viettel Study - free online learning onhttps://viettelstudy.vn.

Ensure internal epidemic prevention

Implement the policy of all people joining hands to prevent the epidemicCovid-19,Viettel Nghe An has provided masks and hand sanitizer to all employees and consultants while on duty and requires 100% of employees to seriously ensure safety for themselves and the community while carrying out their work.

On the other hand, complying with the Government's requirement of "social isolation", during this period, Viettel Nghe An has also applied for 70% of employees of the department to work online at home through a virtual computer system, helping employees conveniently maintain work without affecting progress.

Although the Covid-19 epidemic is complicated, with the motto of always putting service quality and customer experience first, Viettel Nghe An officers and employees always strive to overcome all difficulties, actively innovate to bring customers and the community the most optimal and practical support solutions.

For more information, please contact: 18008198

Register for wifi internet and television installation: 18008168 or 02386.25.6666

Report Internet TV service failure: 18008119

Register for promotional package: access My Viettel apphttps://viettel.vn/myviettel

Pay telecommunication bills: access ViettelPay apphttps://viettelpay.vn