Solid foundation helps Crystal Bay attract tourists
(Baonghean.vn) - Famous in the market for its market share of 65% of the total number of Russian visitors to Vietnam, but as soon as domestic tourism reopened after the Covid-19 pandemic, Crystal Bay Group relied on its core tourism products and made flexible adjustments to suit Vietnamese customers. Focusing on customer needs and adjusting products flexibly is one of the secrets to Crystal Bay's success.
Flexible, dedicated
As soon as the domestic tourism market reopened in May 2020,Crystal Bay Grouphas launched programs to attract Vietnamese tourists. Continuous programs of giving away free nights, free meals, free massage packages... at 5-star hotels have reached tens of thousands of tourists.
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| Cam Ranh Riviera Beach Resort & Spa attracts a large number of domestic tourists with room occupancy rates of up to 90%. |
“From serving mainly Russian customers, we have quickly changed a lot to serve Vietnamese customers. Based on the All Inclusive service for Russian customers, we have adjusted to bring maximum satisfaction to Vietnamese customers. We always think about how to increase benefits for customers.”
The one-time payment All Inclusive service allows guests to enjoy their vacation with peace of mind with a series of free services without incurring any additional costs. Under the management and operation of Crystal Bay Hospitality - a member of Crystal Bay Group,Rivieratake care of all guests' trips down to the smallest detail.
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| Outdoor activities under the guidance of animators at Riviera always bring smiles to children and bond love with family. |
Young guests can draw, color, watch cartoons, and dance with the animators in the water park. After playing, they can enjoy a mid-day snack of pastries, fresh fruit, pizza, chips, and drinks.
Riviera’s professional staff are dedicated to taking care of and looking after the children so that parents can relax and enjoy their time together. All of this contributes to making a vacation at Rivera an emotional and colorful experience, making many visitors “fall in love” and tell themselves they will “definitely come back” many times. |
| Flexible in product adjustment, creative with All Inclusive service, Crystal Bay's destinations attract tourists. |
Quickly adjusting the product with a flexible usage mechanism and a series of unprecedented free benefits, taking maximum care of tourists' needs, Crystal Bay Group has created the golden key to open the door to the domestic tourism market. Two days after resuming operations, Riviera reached 80% - 90% room occupancy. The number of bookings in the following months continued to increase, in July and August 2020, room occupancy reached 98%.
Experience together, love together
From the perspective of a tourism professional aiming at the experience of tourists, Crystal Bay is continuing to promote the development of a sustainable tourism ecosystem, creating international destinations combining relaxation with entertainment and shopping in new lands. Each project is not only a place to stay but also a destination, Crystal Bay gives tourists the opportunity to share love and happy times with their loved ones.
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| SunBay Park Hotel & Resort attracts tourists with a system of 101 high-class international standard amenities. |
At the All-in-one beach resort entertainment complex modelApartHotelInternational 5-star standard SunBay Park Hotel & Resort Phan Rang, Crystal Bay and partners dedicate 60% of the space to a system of 101 large-scale 5-star facilities such as: sea sports and entertainment complex, high-tech sea interactive entertainment area - Interactive Sea, coastal theme park, cinema, restaurant system, Spa areas... making this place a must-see destination for tourists.
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| Sailing Bay Ninh Chu with amenities appearing for the first time in Vietnam, brings new experiences to visitors. |
Sailing Bay Ninh Chu Project- the heart of the "windy paradise" Ninh Chu - creating many breakthroughs for Ninh Thuan when bringing for the first time the quintessence of utilities in Dubai, Hong Kong, Singapore, Los Angeles to the desert such as: 8,000m2 snow house2Top 3 in the world, marina, theme park, four-season water park,.. Snow world with wind, tropical sea create a harmony of unique experience sounds.
In Quang Ninh, Crystal Bay will open the Van Don Heritage Road Project - Van Don Heritage Road connecting nature with the depth of history and indigenous culture to create an impressive entertainment - resort complex in the area.
Crystal Bay's charter flights will connect heritage sites, taking visitors to experience the ancient, mossy Cham Towers associated with the Cham culture of Nha Trang - Ninh Thuan - Binh Thuan and the majesty of the poetic Ha Long Bay on the journey "One vacation, many heritage sites".
Always putting the needs of tourists' experiences at the center of its tourism infrastructure development strategy, Crystal Bay constantly creates new and attractive products on the basis of a sustainable ecosystem. Crystal Bay gradually introduces Vietnam, a new tourism center of Asia with many new experiences to attract a large flow of visitors from both domestic and international directions.
