The Electricity Industry Needs to Provide the Best Service to Customers

On the morning of December 17, Nghe An Electricity Company held a customer appreciation conference. Attending the conference were comrade Le Ngoc Hoa - Member of the Provincial Party Executive Committee, Vice Chairman of the Provincial People's Committee. Photo: Thanh Le

Business growth

2019 marks the 65th anniversary of the development of the Electricity industry. With the efforts of each officer and employee, the company has contributed to increasing electricity output, promoting business, improving service quality, and satisfying customers with many clear innovations.

Accordingly, Nghe An Electricity Company had to synchronously implement many specific plans and solutions. In particular, the company always focuses on improving service quality and quickly applying advances of the digital age in payment and transactions.

Vice Chairman of the Provincial People's Committee Le Ngoc Hoa spoke at the conference. Photo: Thanh Le

In addition, training, rectification and increasing professionalism in working style and attitude towards customers are also invested in by complying with the Corporate Culture Code of Conduct of the corporation. Customer satisfaction is the greatest result in business.

From a mere business unit, Nghe An Electricity Company is strongly transforming into customer service.

Currently, the company's website can receive surveys and provide electricity to any customer in need; the application of Zalo social network to connect with the company's customers has contributed to solving the inconvenience in receiving and processing information.

Deputy Director of Nghe An Electricity Company Nguyen Xuan Loi speaks and reports on the unit's production and business results. Photo: Thanh Le

In the trend of increasingly popular cashless payments, payment by bank transfer and intermediary organizations is also being strongly deployed and applied by Nghe An Electricity. Currently, the company is providing cashless payment services to nearly 222 thousand customers, accounting for nearly 23.84%.

Nghe An Electricity Company currently manages 979,021 customers, of which 874,219 are household customers (accounting for 89.3%) and 104,802 are non-household customers (accounting for 10.7%).

By the end of November, commercial electricity output reached more than 3,160 million kWh, up 10.4% over the same period last year and reaching 90.9% of the annual plan assigned by the Corporation.

Cumulative electricity revenue in 11 months was over VND 5,700 billion, up 18.6% over the same period in 2018 and reaching 91.7% of the assigned plan.

Along with improving production and business efficiency, the company also pays great attention to social security in the province such as: supporting Vietnamese Heroic Mothers; building houses of gratitude; upgrading and renovating power lines in villages and hamlets; installing power lines for disadvantaged families...

Provide convenient services

Besides expressing satisfaction, customer comments at the conference, especially businesses, also wished for a more stable power supply, minimizing unscheduled power outages, upgrading rural power grid infrastructure, etc.

Orienting solutions for production and business in 2020, Nghe An Electricity Company continues to provide good power supply to customers, provide good services, provide electricity to fix problems and ensure power supply for customers.

Implementing public services on the Government's Electronic Information Portal, the company deploys electricity access services, shortens time, serves customers faster, and provides business services faster, more thoughtfully, and more professionally to increase customer satisfaction rate.

Customer representative speaks at the conference. Photo: Thanh Le

Speaking at the conference, Vice Chairman of the Provincial People's Committee Le Ngoc Hoa highly appreciated the fact that the Electricity sector has shifted from selling electricity to providing services.

Affirming that the efforts of innovation and modernization of the Electricity sector have greatly contributed to the socio-economic development of the province, Vice Chairman of the Provincial People's Committee Le Ngoc Hoa emphasized: The needs and expectations of people, businesses, and the province's development strategy for the Electricity sector will remain very large in the coming years.

Leaders of Nghe An Electricity Company presented gifts to customers. Photo: Thanh Le

Therefore, Nghe An Electricity Company needs to clearly define its roles and responsibilities to make more efforts and innovate. That is, applying information technology and digital technology in management and operation to provide the best services to customers, especially industrial parks and economic zones, contributing to increasing the attractiveness of Nghe An in attracting investment.