Nghe An: The rights of participants in Social Insurance and Health Insurance are always guaranteed.
In addition to promoting the collection and development of participants in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI), Nghe An Provincial Social Insurance always prioritizes the interests of participants and beneficiaries of policies.
Resolve administrative procedures quickly and conveniently
Present at the transaction counter of the provincial Social Insurance at the Nghe An Provincial Public Administration Service Center, Ms. Nguyen Thi Lai (Nghi Phu Ward, Vinh City) is filling out the application form to reissue the health insurance card due to loss. Immediately after submitting the application, Ms. Lai was reissued a new health insurance card.
Fast and convenient beyond imagination. When I went, I thought it would take all day to complete the procedure. Truly serving the people.
Ms. Nguyen Thi Lai (Nghi Phu ward, Vinh city)
It is estimated that by the end of December 2024, the whole province will have 3,105,812 people participating in social insurance and health insurance. Of which, the number of people participating in health insurance is 2,970,132 people, reaching a coverage rate of 94.0% of the population, completing the plan assigned by the Provincial People's Committee; The number of people participating in social insurance is 430,771 people, reaching a coverage rate of 25.80% compared to the working-age labor force; exceeding 0.10% compared to the plan assigned by the Provincial People's Committee.
With a large number of participants and beneficiaries, in order to best serve the people and businesses, Nghe An Social Insurance has made efforts to promote reform of business processes and shorten the time to handle administrative procedures. In 2024, Nghe An Social Insurance reviewed and shortened the processing time for 7 processes of 6 administrative procedures in 2 areas (issuance of social insurance books, health insurance cards and social insurance policies). At the same time, continue to promote the application of information and digital transformation in business processes and handling of administrative procedures.
It is estimated that by the end of 2024, the total number of records received through the reception and return of results department under the one-stop and one-stop mechanism in the whole province will be 577,704 records, the results of handling administrative procedures on time and before the deadline always reach 99.6%, ensuring the rights of individuals and organizations in accordance with regulations. On that basis, in 2024, the provincial Social Insurance received and promptly resolved for more than 175,000 people receiving social insurance and unemployment insurance benefits; spent 13,149 billion VND for social insurance and unemployment insurance beneficiaries; spent 5,315 billion VND for 5.8 million people in the province to go for health examination and treatment under health insurance.
Guarantee your rights in all cases
To further facilitate people in enjoying social insurance, health insurance, and unemployment insurance regimes, the provincial Social Insurance has coordinated with relevant units to vigorously implement Project 06 of the Government. With the attention and direction of the Provincial People's Committee, along with the close and effective direction of the Project 06 Implementation Team of localities and the coordination of sectors, the rate of people participating in social insurance and health insurance, cleaned and synchronized with the National Population Database has reached 99.88%, helping to standardize data, reform administrative procedures and reduce citizen paperwork, reducing time and costs for organizations and individuals when transacting with the Social Insurance agency.
The rate of people receiving pensions and social insurance benefits through non-cash payment methods is increasing rapidly. As of the end of November 2024, the number of people receiving pensions and social insurance benefits paid through non-cash payment methods in the whole province was 148,211/162,789 people, reaching a rate of 91.04%. Nghe An is among the top in the country in terms of the rate of people receiving pensions and social insurance benefits through personal accounts.
"Receiving monthly pensions through bank accounts is very convenient for beneficiaries. When pensions and social insurance benefits are transferred to the account, they can be withdrawn anytime, anywhere, regardless of the payment schedule."
Ms. Vu Thi Nga (Ben Thuy ward, Vinh city)
The provincial Social Insurance has also closely coordinated with the Nghe An Department of Health to direct health insurance examination and treatment facilities in the province to strictly implement the reception of patients for health insurance examination and treatment using chip-embedded citizen identification cards and health insurance card images on the VssID or VNeID application. Up to now, the whole province has had 531/531 (100%) medical examination and treatment facilities look up health insurance card information using chip-embedded citizen identification cards with the number of successful lookups being 4,652,281. In addition, to ensure the rights of people when going for medical examination and treatment, the provincial Social Insurance has also closely coordinated with the Department of Health and medical facilities to constantly improve the quality of health insurance examination and treatment, ensuring that people enjoy the benefits according to regulations.
In order to improve the legal compliance of employers and contribute to protecting the legitimate rights of employees, the Provincial Social Insurance has coordinated with relevant units to strengthen the dissemination of the Party's policies and guidelines, the State's laws on social insurance and health insurance, as well as inspection and examination work at the units. In 2024, the Provincial Social Insurance coordinated with the Department of Labor, War Invalids and Social Affairs to inspect the implementation of social insurance laws at employers, and sent officers directly to each employer assigned to inspect and urge the collection and payment of social insurance.
Accordingly, recommendations to the Provincial People's Committee on the inspection of units that are late in paying or have long-standing social insurance debts. Conduct specialized inspections of social insurance payments at 12 units, recover 600 million in late social insurance payments, collect arrears from 20 employees who are eligible to participate but have not yet participated, the total arrears are 372 million VND, and are submitting to the Provincial People's Committee to fine 1 unit that owes social insurance, unemployment insurance, and health insurance payments, with an amount of 165 million VND.
With synchronous and effective solutions, the rights of participants and beneficiaries of social insurance, health insurance and unemployment insurance regimes and policies in the province are always guaranteed in a timely manner. In the coming time, the provincial Social Insurance will continue to focus on promoting administrative procedure reform and applying information technology in all professional fields, ensuring that people's rights are resolved quickly, promptly and accurately.
Mr. Hoang Van Minh - Director of Nghe An Social Insurance
In particular, the provincial Social Insurance will strengthen propaganda to raise awareness, promote inspection and examination to create deterrence for employers in fulfilling their obligations to pay social insurance, health insurance, and unemployment insurance for employees. This is an issue that social security workers in the area are always concerned about. At the same time, strengthen communication of social insurance, health insurance, and unemployment insurance policies to all people so that no one misses out on their social security benefits./.
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