People are still afraid of handling administrative procedures through the post office.

(Baonghean.vn) – Receiving documents and returning results of administrative procedures via post has not been widely publicized, so many organizations and individuals do not know or do not clearly understand this service.

On the morning of December 15, Deputy Prime Minister Vu Duc Dam chaired an online conference to review one year of implementing Decision No. 45/2016/QD-TTg (Decision 45) of the Prime Minister on receiving dossiers and returning results of administrative procedure settlement via public postal services.

Deputy Prime Minister Vu Duc Dam chaired the online conference. Photo: VGP

As of December 1, 2017, 100% of ministries, ministerial-level agencies, and government agencies with administrative procedures and 100% of provinces and centrally-run cities have reviewed and published administrative procedures performed through public postal services.

100% of ministries, branches and localities have documents directing the implementation of Decision 45; 61/63 provinces and centrally-run cities have signed service provision agreements with Vietnam Post Corporation.

State agencies have initially directed their subordinate units to disseminate and popularize the Decision to the people and civil servants. Training and professional training on receiving dossiers and returning results of administrative procedures for postal staff have also been implemented by localities.

The reception of documents and settlement of administrative procedures has been organized by 63/63 provincial and municipal post offices to receive and send documents to settle administrative procedures at service points or at addresses with procedures such as: issuing and exchanging driving licenses, collecting fines for violations and returning temporarily held documents, issuing and exchanging passports, admission application documents...

100% of administrative procedure settlement records and results are delivered to the recipient address in a condition that is not tampered with, damaged or has any impact on the content inside.Currently, there are 3,899 service points nationwide and they are gradually expanding to all transaction points at the commune level nationwide.

Customers have their photos taken by Post Office staff and saved into the system to complete the driver's license renewal application. Photo: vnpost.vn

However, according to the assessment, the implementation of receiving documents and returning results of administrative procedure settlement via public postal services has not been implemented yet.Due to widespread and strong propaganda, many organizations and individuals do not know or do not clearly understand the provision of this service.

Receiving documents is still limited because people are afraid of losing original documents when using the service; receiving documents by postal staff is sometimes confusing because the supporting technology equipment is not yet connected...

At the conference, local leaders reported on the results of receiving dossiers and returning results of administrative procedures through public postal services in the past time; at the same time, they also proposed solutions to implement Decision 45 in the coming time.

Delegates at Nghe An bridge point. Photo: Phuong Thuy

Concluding the conference, Deputy Prime Minister Vu Duc Dam highly appreciated the work of receiving dossiers and returning results of administrative procedure settlement via public postal services of localities in recent times.

The Deputy Prime Minister said that with Decision 45, the Postal sector is an extended arm, a face, and a representative.of the administrative apparatus and must aim to be a representative of the government. Accordingly, postal staff must be people who understand administrative procedures to advise the people.

The Deputy Prime Minister also hoped that the Postal Service sector must participate from the very beginning in the process of building an e-government. Accordingly, with the spirit that the number of online public services at levels 3-4 is an important criterion for assessing the level of administrative reform and administrative procedures, Comrade Vu Duc Dam requested the Postal Service sector to participate actively, responsibly and resolutely to accelerate the provision of online public services at levels 3-4 to the people.

The Deputy Prime Minister requested ministries, departments, branches and localities to step up propaganda and dissemination in various forms about the State's policies on administrative reform through receiving and returning results of administrative procedure settlement via public postal services towards building an e-government.

Phuong Thuy