Network operators require subscribers to submit portraits

According to Viettel's announcement, subscribers of this network are required to update their portrait and ID information to the network operator's system before April 24.Completing customer information can be done at agents or via smartphone applications. Currently, the above messages are being sent to subscribers by the company.lack of official information

If the subscriber fails to update his/her portrait and ID card information before April 24, the Ministry of Information and Communications will conduct an inspection of the subscriber information completion process from the network operators. If the subscriber fails to update sufficient information, the network operator will handle the matter according to Decree 49.

Viettel said that Viettel customers are encouraged to go to widely arranged transaction points to receive support and information. Standardizing subscriber information is a measure for customers to protect their subscriber numbers, contributing to accurate database management and limiting junk SIMs. Currently, Viettelhas arranged and trained staff at the store to meet the increased customer traffic.

In provinces and cities, this network also organizes mobile booths in districts, communes, densely populated areas or fairs to serve customers by providing additional information and photos according to regulations.

Also asking customers to provide additional information, MobiFone sent messages to prepaid subscribers asking them to come to the company's stores or agents to update information before April 14.

Similar,VinaPhone also said that in the coming days, the network will proactively send messages to subscribers who have not updated enough information and portrait photos to invite customers to VinaPhone stores to complete and update subscriber information and customer portrait photos.In addition, customers can also text TTTB to 1414 to self-check personal information related to the VinaPhone mobile number they are using to proactively register additional information if they find that the current information is incomplete and inaccurate.

In mid-2017, the Government issued Decree 49/2017/ND-CP, requiring users registering new phone numbers to provide full information on their identification documents, especially a "portrait photo of the owner".

If the mobile subscriber receives the message but does not update as requested, one-way lock will be applied 15 days after receiving the message and two-way lock will be applied after the next 15 days.

Currently, most countries in the region do not take portrait photos of subscribers, only requiring them to provide their ID card or passport, so that the network operator can save the information.