Things to know about non-stop toll collection stickers

How to stick a non-stop toll tag and transfer account when buying or selling a car?

Regarding this issue, Mr. Hoang Van Trung - representative of VETC in Nghe An said: When transferring vehicles, customers using automatic toll collection services need to know how to do some things to avoid losing money in their traffic account.

People go to get non-stop toll collection cards. Photo: Dinh Tuyen

For customers who sell their cars to others, they only need to lock their identification card to preserve the balance in their account. Customers can lock their cards themselves through the automatic toll collection application (the automatic toll collection application has a function that allows customers to lock the cards of vehicles in their own traffic account) or call the hotline to meet a consultant to request support to lock the card again. After buying a new car, just take the car to the automatic toll collection service points to stick the card and request to put the new car into the old account already on the system.

Staff at toll stations guide people through the steps to use the non-stop toll collection service. Photo: Dinh Tuyen

For customers who buy back a car and see that it has an identification card, to use the service, they can bring their personal documents and vehicle documents to toll stations with automatic toll collection service to complete the procedure to convert the car card to their traffic account (if they do not have a traffic account, open a new account). Avoid the situation of depositing money before converting, the money will go to the old owner's account. Then just deposit money into the new traffic account and go to the automatic toll lane to use the service.

Forgot account password, what to do?

In cases where you have previously attached an automatic toll collection card but have not used it or forgotten your account password, simply call the automatic toll collection service hotline to provide information to retrieve your password.

Staff posted cards instructing people to retrieve their passwords. Photo: Dinh Tuyen

In addition, many readers are also interested in some related issues such as: Where to register for a toll collection card, what to bring...

Where to register for a card? If I already have a free card to cross Ben Thuy bridge, do I need to apply another card?

There are currently 2 service providers: VETC Automatic Toll Collection Company Limited and VDTC Vietnam Digital Traffic Joint Stock Company. The identification cards of both units can be circulated through non-stop automatic toll stations nationwide, so customers can choose any company to register for the service.

Each car can only have one type of non-stop toll card. If the car owner intentionally has two cards from two service providers, an error will occur when moving through the station. Because the scanner will not be able to accurately identify the vehicle and account.

Staff at Ben Thuy Toll Station guide people to pay money into their traffic accounts. Photo: Dinh Tuyen

Vehicle owners who need to stick a tag, with the card provided by VETC, vehicle owners can go to inspection centers, toll stations. With the card of VDTC provided by Viettel, vehicle owners can go to stores in the Viettel Store system.

For vehicles that have been tagged and automatically circulated free of charge through Ben Thuy Toll Station for a long time (locally exempted vehicles), people do not need to stick another tag but only need to pay directly or via electronic banking into the traffic account to be able to circulate nationwide.

What documents do I need to bring to use automatic toll collection?

Regarding the required documents, include: ID card/Citizen ID card/Passport (original or notarized copy); Vehicle registration (original or notarized copy still valid); Vehicle inspection (original or notarized copy still valid). Bank loan papers (if the vehicle is paid in installments, confirmation from the bank is required).

Employee of vehicle tagging service provider. Photo: Dinh Tuyen

If you are a corporate customer, you will need a Business Registration Certificate, an Account Opening Application form available on the website/application or a registration form at the card sticker points; if you are a State agency, you will need a request letter and an establishment decision. And the ID card/Citizen ID card/Passport of the representative or authorized person (a valid photocopy or notarized copy), and a Power of Attorney (if you are not the representative). In addition, vehicle owners can register for the automatic toll sticker service at home.

Currently, at Ben Thuy 2 Bridge Toll Station, there is only 1 mixed toll lane left, the automatic toll lane has been expanded to 2 lanes/direction. Photo: Dinh Tuyen

After the service provider has affixed the card, to use it, the vehicle owner needs to download the application to the smartphone. Similar to other applications, after downloading, there will be instructions on installation and use. The application will have basic information such as vehicle information, account balance, date and time of travel through each station, fee of each station and other relevant information.