Efforts to reduce the "disease" of bureaucracy and harassment

At the recent national online conference on improving the quality of administrative procedure settlement, Deputy Prime Minister Truong Hoa Binh said that there are still many shortcomings in the settlement of administrative procedures under the authority of ministries, branches and localities. The spirit of putting people at the center has not been seriously perceived. This is demonstrated through the reflections and complaints about the qualifications and behavior of a number of civil servants at the one-stop shop.

Professor Dang Hung Vo also highly appreciated the great effort of the Government when it recently passed a Decree on handling administrative procedures under the one-stop, one-stop mechanism, which provides many regulations as a basis for assessing the expertise, ethics, behavior towards people, compliance with the law, etc. of officials handling administrative procedures. Currently, the Department of Administrative Procedure Control under the Government Office is preparing a Circular guiding the implementation of this Decree.

What makes the Professor believe that when this Decree is put into practice, it will contribute to improving the quality of administrative procedure settlement work, which is the application of management theory, with bottom-up assessment. In which, the bottom-up assessment factor is also the direct assessment of the people, those who need to resolve administrative procedures, which will have the effect of strongly and fundamentally changing the work of administrative procedure settlement. Because these can be considered real assessments, expressed through very specific indicators, through which we will see who is doing well, who is doing poorly; those who are doing poorly know where they are weak in order to improve.

One of the contents raised by Deputy Prime Minister Truong Hoa Binh in that solution is to require ministries, branches and localities to rectify the handling of administrative procedures in their localities, agencies and units, to minimize the need for people and businesses to travel many times, and to strictly apologize to individuals and organizations when there is a delay in handling administrative procedures.

Will this method encourage civil servants to perform their duties seriously and responsibly?

Professor Vo said that in reality, many localities have had policies to improve the professionalism of state officials and have initially achieved results. However, in general, this is still a story that needs to be continued with specific solutions, not just in giving slogans.

“In fact, the culture of “thank you, sorry” is popular in the majority of countries, but in Vietnam it seems a bit of a luxury. We need to reform the education system, build and educate the culture of “thank you, sorry” right from the lowest level of education,” Professor Vo expressed his opinion./.