Hung Dung General Clinic: Building services based on understanding
(Baonghean.vn) - With the motto of always focusing on improving the quality of medical services to bring patients a sense of safety and comfort when coming for examination and treatment, Hung Dung General Clinic has successfully applied the "Smart Clinic" model as well as deployed advanced services in patient care and guidance.
When visiting and receiving treatment at Hung Dung General Clinic, patients will be warmly welcomed by attentive reception staff and guided directly to specialized rooms and departments, helping patients avoid confusion when performing registration procedures as well as examination procedures.
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| The clinic has successfully implemented the Smart Clinic model "1 doctor - 1 patient". |
Developing the model "Smart Clinic"
With the desire to help patients feel most comfortable and convenient in examination, Hung Dung General Clinic has implemented the "Smart Clinic" model to improve optimal patient care processes. Therefore, the hospital has implemented the "1 doctor - 1 patient" examination model, which helps doctors learn more about health problems and helps patients feel secure in discussing and sharing difficult issues.
In addition, the application of electronic medical records also helps clinics store patient information, medical examination and treatment history, facilitating future re-examination.
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| Clinic with many advanced technological equipment. |
In addition, with the online appointment system, patients can proactively make an appointment that suits their time, without having to queue for a number or wait long. Customer service staff regularly call to inquire about the patient's health and remind them of their follow-up appointments.
Professional medical services
Hung Dung General Clinic is one of the few medical facilities in Nghe An that operates from 8:00 a.m. to 8:00 p.m. every day of the week, including holidays and Tet, suitable for people with busy jobs who do not have time to visit during office hours. This is the clinic's highlight compared to other hospitals, this activity also helps reduce overload pressure at hospitals in Nghe An province.
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| Friendly, clean, convenient clinic. |
Mr. Huy H. came to visit and receive treatment at Hung Dung General Clinic and said: “I quite like the service model of this clinic. My job is very busy, I don't have much time to visit or re-examine during office hours. But this is a medical facility that works after hours, which helps me easily arrange my time to take care of my health. Besides, when I come here, I feel the environment is very clean, there is drinking water, free wifi, which makes patients like us feel very comfortable”. When performing services at the hospital, patients will be provided with free information about necessary diseases by doctors through the online consultation system, to help patients better understand their condition as well as raise awareness in health care.
Hung Dung General Clinic is currently treating Andrology, Gynecology, and Social Diseases with advanced treatment methods. Patients who need to be examined can come directly to the clinic at 12, Nguyen Phong Sac, Hung Dung Ward (Vinh City) or make an appointment proactively by calling 02383.739.288.
