Phu Hung Life - a solid and safe 'support' for every Vietnamese family

Phu Hung Life Insurance - a solid "support" for every family

Life is a journey with countless unpredictable surprises and each journey will be more complete if we have a plan for the future. Therefore, life insurance is a solid "fulcrum" to help shoulder unexpected risks, ensuring financial security for customers' families.

Phu Hung Life paid over 800 million VND to HTH customers in Vinh City, Nghe An Province. Photo: PV

As proof of that, on November 26, 2022, Phu Hung Life held a ceremony to pay insurance benefits to customer HTH, residing in Vinh City, Nghe An Province. It is known that Ms. HTH is one of the two main pillars of the family with the job of an English teacher. In March 2022, Ms. H. was diagnosed with cervical cancer by a doctor. The treatment caused no small amount of pressure on her family's economic situation.

As soon as receiving the information, Phu Hung Life sent a representative to visit, encourage, and complete the procedures for paying insurance benefits, helping her to receive treatment quickly. More than 800 million VND was paid by Phu Hung Life to Ms. HTH, helping her family reduce financial worries. This is also a clear demonstration of the humanistic value of life insurance.

At the payment ceremony, Ms. H. choked up and shared: “As soon as I heard the news of my illness, I couldn’t hold back my tears when I saw my three children and my elderly mother. At that time, I couldn’t think of anything. In my most desperate moment, Phu Hung Life staff, upon hearing the news, encouraged and wholeheartedly supported me and my family to complete all the insurance payment procedures quickly. It was like a lifebuoy for me to overcome this shock and feel secure in my treatment.”

The payment ceremony was attended by many people of Nghe An province. Photo: PV

Phu Hung Life constantly improves to serve customers.

Convenient insurance benefit settlement is always a matter of special concern to customers. Understanding this psychology, Phu Hung Life has continuously improved in many aspects, especially the payment process according to the motto of simplicity - transparency - speed.

At the same time, Phu Hung Life is constantly updating technology, providing digital solutions to improve customer experience. Accordingly, with just a simple operation on a mobile device with internet connection, customers can easily send documents and documents to request insurance benefits settlement to the company (e-Claims), as well as update status and supplement documents when needed (i-Form).

At the same time, launching diverse product packages suitable for many customer segments is one of Phu Hung Life's top priorities. A typical example is Phu Hung Dai Phuc product for both corporate and individual customers with the advantage of "Short-term premium payment, long-term protection".

Customer care has always been Phu Hung Life's top priority. Over the past 9 years, we have continuously supported customers by expanding our network of sales offices with more than 60 offices in all localities across the country, strengthening our sales team to bring value to many customers, and supporting fast payments despite geographical difficulties. In the coming time, Phu Hung Life will continue to expand more sales offices, launch new products, support faster and faster payment of benefits, and bring the best service to customers.

Mr. Nguyen Xuan Cuong - Regional Sales Director (North 2 - Phu Hung Life)

Mr. Nguyen Xuan Cuong, Sales Director of Region 2, North Region 2, spoke at the Payment Ceremony. Photo: PV

In order to meet the needs of customers, Phu Hung Life will soon introduce 2 new products for seniors with flexible payment methods. With the commitment "For you, for a sustainable life", Phu Hung Life will continue to innovate to bring insurance closer to life, as well as affirm the role of a reliable "support", helping customers feel secure in life.